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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

ai-support-agents

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Story
The Support Ticket Is Dying and Slack Is Holding the Knife
Saas · Enterprise · Ai

The Support Ticket Is Dying and Slack Is Holding the Knife

A new class of B2B support tools - Plain, Front, TeamSupport - is betting customers never wanted a help desk. They wanted an answer in the channel they were already in, and the old guard from BMC to USU is scrambling to catch up.

customer-support-software · b2b-saasRead →
Story
Six Help Desks and the Price of Choosing Wrong
Saas · Enterprise · Tool

Six Help Desks and the Price of Choosing Wrong

Deskpro, Text, Help Scout, SupportBee, Kayako and InvGate all promise order. The useful question is not which has the longest feature list, but which kind of support operation you actually intend to run.

help-desk-software · customer-support-softwareRead →