Decagon

Decagon is a San Francisco-based enterprise AI company building conversational agents that handle customer support across chat, email, voice and SMS. Its platform, anchored by Agent Operating Procedures (AOPs), lets companies define complex workflows in natural language and apply them consistently across channels. Customers include Hertz, Chime, Notion, Duolingo, Rippling, Bilt, Oura, Eventbrite and Affirm.