Dispatch
NEW RELIC Chief of Staff Robert Weitershausen marks his first months in seat 24 YEARS in U.S. Air Force uniform before joining tech AI STRATEGY talks at Air Command and Staff College and Air War College SAN FRANCISCO 188 Spear Street, observability HQ PROOFPOINT Chief of Staff to the CIO, prior chapter EMBRY-RIDDLE alumnus · Senior Air Advisor · Aviator
Profile · Operators

Robert Weitershausen

Chief of Staff to the CEO at New Relic. Retired U.S. Air Force aviator. Converts strategy into execution and treats the calendar as a strategy document.

The Story So Far

A pilot reading observability dashboards

Robert Weitershausen sits one chair over from the CEO of a public observability company - the kind of job most people learn by accident and nobody applies for cleanly. He came to it the way nothing on a coastal tech org chart prepares you for: through twenty-four years of Air Force flight lines, joint operations rooms, and the slow institutional work of teaching pilots to think. The headline isn't the change of clothes. It's that the job description is roughly the same.

24Years In Uniform
2Chief-of-Staff Roles
2,200New Relic Headcount
1CEO To Serve
Chief of Staff New Relic Observability Veteran AI Strategy Operations SF Bay
Making my teammates' jobs easier, converting strategy into execution, and supporting leadership priorities. - Robert Weitershausen, on the Chief of Staff role, LinkedIn
The Job, As He Describes It

A service role, said out loud

Most Chiefs of Staff write their own mythology. They become gatekeepers, fixers, the dark arts of corporate kingmaking. Weitershausen, on his first week at New Relic in late 2025, picked a different posture. He published a note thanking colleagues for the crash course, called the job a service role, and opened his calendar.

That phrasing - service role - is not throat-clearing. It's a load-bearing piece of his career. The Air Force has been pouring it into him since the late 1990s. You can lead by command, or you can lead by removing friction from people who outrank you in domain knowledge. A Chief of Staff to a software CEO is doing the second job all day.

The work, in his own framing: clear the runway, sync the priorities, turn strategy decks into Monday-morning execution. New Relic ships a telemetry data platform used by engineering teams to keep production systems honest. The CEO's office has to do the same job for the company itself - and that's the desk Weitershausen sits at.

The Long Way Round

From the flight line to Spear Street

A career that looks neat from a distance was anything but a straight line. Enlisted Airman to commissioned officer. Operator to instructor. Aviator to advisor. The throughline is institutional: he kept getting handed the role where someone had to make a complex organization move in one direction.

When he finally took off the uniform in 2020, the LinkedIn farewell drew long, specific tributes from people who'd flown with him. One former colleague called him one hell of a DO - Director of Operations, the person who keeps a squadron flying. That title travels well into tech. The verbs are identical.

  1. circa 1996Enlists in the United States Air Force.
  2. Through the 2000sEarns an Associate of Applied Science from the Community College of the Air Force, then a Bachelor's at Embry-Riddle Aeronautical University.
  3. 2017Serves as Assistant Director of Operations and Senior Air Advisor.
  4. 2020Retires from active duty after roughly 24 years of service.
  5. 2021 - 2024Chief of Staff to the CIO, Office of the CIO and PMO, at Proofpoint.
  6. 2024 -> presentJoins New Relic as Chief of Staff to the CEO.

The pattern

Two chief-of-staff jobs back to back - first to a CIO at a cybersecurity company, then to a CEO at an observability company. Same muscle, larger stage.

The Public Voice

Disciplined AI, human in the loop

When Weitershausen writes publicly, he doesn't write about productivity hacks. He writes about how organizations should adopt AI without losing the part of judgment that makes them accountable. He's spoken to officers at the Air Command and Staff College and the Air War College on what he calls Human Judgment, Disciplined AI, and the Warfighter of the Future.

The argument is pragmatic. Effective AI adoption is not a single procurement event. It is an ongoing discipline that needs frameworks, governance, and a human kept firmly inside the loop. He draws the connection out from cockpits to enterprises: the same checklist mentality that keeps planes in the sky should keep models from making decisions nobody can defend.

Human Judgment, Disciplined AI, and the Warfighter of the Future. - Talk title, 2025
What's Underneath

The traits that travel

Service first

Calls the Chief of Staff role a service role in public - not a power center. That framing predicts how he runs a meeting.

Disciplined

Two decades inside an institution that runs on checklists. He treats AI deployment the same way pilots treat preflight.

Operationally minded

The phrase he uses for the work - converting strategy into execution - is the entire job in five words. Most people need a deck.

Low ego

Opens his calendar in week one. Asks colleagues about their work, not the other way around.

Reflective

Writes about AI like someone who has stood at the front of a room and been wrong about a model before. Cautious about the kind of confidence that compounds badly.

Cross-domain

Bridges military and enterprise environments in the same sentence and expects the listener to keep up. Usually they do.

The Stage

A 2,200-person company that watches everyone else's systems

New Relic is, by trade, a telemetry data platform: a place where logs, traces, and metrics from production systems get poured in so engineers can see what's actually happening. It's the kind of company whose value is measured in incidents avoided, not features shipped.

Headquartered at 188 Spear Street in San Francisco, the company went through a take-private transition in 2023 and has spent the years since rebuilding its product surface around full-stack observability, AI-assisted troubleshooting, and consumption-based pricing.

Weitershausen's chair sits at the center of that motion. The Chief of Staff to a CEO in a turnaround moment is not a passenger. He's the person who makes the operating cadence real on the weeks the CEO is somewhere else.

Address188 Spear Street, San Francisco, CA 94105
Headcount~2,200 employees globally
Tech stack he sees dailySalesforce, Snowflake, Kubernetes, Slack, Figma, Workday, plus a wall of New Relic's own dashboards
One hell of a DO. - A former squadron mate, on his Air Force retirement post
The Small Things

Footnotes worth keeping

Two CoS jobs, back to back

Proofpoint, then New Relic. The first taught him a CIO's office. The second is teaching him a CEO's.

Embry-Riddle bachelor's

The university known for turning out pilots, not product managers. He somehow became both.

Pass it on

A clean profile of an operator most people haven't read about yet. Send it to someone who runs a calendar for a living.