STYLESEAT / CLEO CAPITAL / BEAUTY TECH PIONEER
She built America's largest beauty marketplace by spending 18 months in other people's salons before she spent a dollar on marketing.
Melody McCloskey
In 2009, Melody McCloskey was booking hair appointments the way everyone was: calling salons, leaving messages, waiting. She worked at Current TV, Al Gore's scrappy cable network, and spent her off-hours quietly cataloguing a frustration that kept compounding. The problem wasn't just consumer friction. It was that hundreds of thousands of talented beauty professionals were running their businesses on handwritten appointment books and word of mouth - invisible, underpaid, and wildly underserved by technology.
Two years later, she co-founded StyleSeat with Dan Levine. Neither of them was a developer. So they did the smarter thing: they hired someone who was, and then they got out of the office. For 18 months, McCloskey sat in salons. She watched stylists work. She listened to what they needed. That period of deep, unglamorous fieldwork is what separates StyleSeat from the dozens of booking tools that came before and after it. She wasn't building software. She was building infrastructure for a freelance workforce that had none.
StyleSeat's first investors noticed. Ashton Kutcher and actress Sophia Bush were among the angels who wrote checks in the 2012 seed round. Lightspeed Venture Partners led the Series A in 2014. Fosun Kinzon Capital led the $25 million Series B in 2015. Total raise: $40.7 million. Today, the platform operates in nearly 16,000 cities across the United States, with over 350,000 independent beauty and wellness professionals using it to run their businesses - scheduling, payments, client management, marketing, and more - and 10 million consumers using it to find and book them.
The number that McCloskey returns to most: in the first year on StyleSeat, average stylist revenue grew by 70 percent. That's not a metric about downloads or monthly active users. It's a metric about the lives of people running their own small businesses. Fast Company named her one of its Most Creative People in Business in 2014. She's written for TIME Magazine on workplace harassment and Entrepreneur on building companies. She now scouts investments through Cleo Capital, focused on female-founded startups at pre-seed through Series A - putting capital where she's put her career: behind the people who get overlooked first.
"Tenacity and resiliency are the two most important factors to becoming a successful founder."Melody McCloskey - Founder & CEO, StyleSeat
The setup was personal. In college, McCloskey dyed her own hair at home because professional salon services were out of her budget. She understood, from the inside, what it felt like to want access to quality beauty services that the economics of traditional salons made difficult. Later, as a working professional in San Francisco, the friction flipped: she had the budget but not the time, and the tools for finding, booking, and trusting a new stylist were laughably primitive.
"The impact that we've been able to have on the lives of other beauty professionals is the most rewarding. We grew the average stylist revenue by 70 percent in the first year."
Melody McCloskey - on StyleSeat's impactWhat made StyleSeat different from every other scheduling tool wasn't the feature list. It was the methodology. McCloskey and Levine didn't hire product managers to spec out what beauty professionals needed. They went to where those professionals worked. They sat in chairs. They watched the rhythm of a busy salon - the gaps between clients, the chaos of walk-ins, the anxiety of quiet Tuesdays. They talked to stylists who were running six-figure businesses entirely from a mental calendar and a loyal clientele built over fifteen years.
The insight wasn't "these people need an app." The insight was: these people are small business owners who have been treated like employees. They need tools that match their ambition - not tools that manage their schedules, but tools that help them grow. Dynamic pricing. Client marketing. Reviews that they control. Payments that don't route through a salon owner's register. StyleSeat was built to transfer economic power to the individual.
By the time the seed round closed in 2012, the product had proof. Stylists were seeing real revenue gains. The platform had word-of-mouth that most apps only buy. The challenge that remained - the one McCloskey has spoken about frankly in interviews - was learning to lead at scale. "I felt close to paralyzed every day in those early years," she told one podcast. "Dan and I were deliberately doing something scary every day." The resiliency she talks about in public came from surviving those years - not from avoiding the fear, but from doing the work anyway.
Before raising a dollar of outside capital, McCloskey and Levine spent a year and a half embedded in salons and beauty professionals' homes. That fieldwork produced a product designed around actual workflows, not assumed ones. It's the reason StyleSeat stuck when dozens of competitors didn't.
The platform was built around income generation for freelancers, not just appointment convenience for consumers. Dynamic pricing, digital payments, and client marketing tools gave independent professionals the kind of business infrastructure that previously only franchised salons could afford.
McCloskey's stated management philosophy: teach people to think by asking questions, not giving answers. "Let them come up with solutions themselves," she has said. In practice, this means she has held almost every role at the company over thirteen years - and learned to step back from each one.
"I want to make impact. I want to help small business owners be successful and feel fantastic about themselves." Melody McCloskey
"Tenacity and resiliency are the two most important factors to becoming a successful founder."On Entrepreneurship
"Teach people how to think by asking questions and letting them come up with their own answers - this will empower them to find solutions themselves."On Leadership
"I love that it's different every day. I've done almost every single role at the company over the years. Now I focus more on strategy and people, but my role changes constantly."On Being CEO
"Find yourself an adviser who has walked this road before you and learn from them."To Aspiring Founders
"I want to make impact. I want to help small business owners be successful and feel fantastic about themselves."On Mission
"The impact that we've been able to have on the lives of other beauty professionals is the most rewarding. We grew the average stylist revenue by 70 percent in the first year."On StyleSeat's Impact
McCloskey scouts investments through Cleo Capital, Sarah Kunst's firm explicitly designed to fund female entrepreneurship. It's a natural extension of everything she's built at StyleSeat: the belief that talent is evenly distributed but capital is not.
Her investment sweet spot is pre-seed through Series A, writing checks of $500K to $1M. The Playbook investment in June 2020 is the most visible public example. The thesis is consistent: find the founders doing what she did in 2011 - building something real for an underserved constituency, before the big funds show up.
Her Instagram bio reads: "angel investor for @cleocapital girl mom." That three-part identity - platform builder, capital allocator, parent - is a pretty accurate field report on where she's focused in 2024.
Female-founded startup focus
Investment range per check
Target investment stage
Notable Seed investment
She studied French and International Relations at UC Davis and planned to move back to France after graduation. She ended up building America's largest beauty marketplace instead.
Her Instagram handle is simply @melody. First-name handles are a rare commodity - she got there early.
Before StyleSeat, she worked at Current TV - the cable network Al Gore co-founded. It was one of the more unusual pre-founder origin stories in San Francisco tech.
StyleSeat's seed investors included Ashton Kutcher and actress Sophia Bush. Hollywood money met freelance beauty infrastructure, and it worked.
Her father, George E. McCloskey, was a former police officer who went on to head trust and safety at Square - a distinctly San Francisco tech family trajectory.
StyleSeat operates in nearly 16,000 cities. McCloskey started by listening to beauty professionals one stylist at a time - essentially a 16,000-city listening tour.
Podcast
How McCloskey built StyleSeat into a marketplace empire and what she's thinking about next.
Listen →Podcast / Growth Everywhere
Eric Siu digs into the mechanics of StyleSeat's growth and McCloskey's founder philosophy.
Listen →Video / YouTube
An extended conversation on founding StyleSeat, early-stage decision making, and building for the beauty industry.
Watch →CNNMoney
A rapid-fire profile from early in StyleSeat's growth arc, capturing McCloskey's vision for the platform.
Read →Dreams In Drive Podcast
McCloskey talks fear, forward motion, and what keeps her going when the path gets unclear.
Listen →Cleo Capital
Sarah Kunst's team profiles McCloskey's journey from early-stage founder to platform CEO and investor.
Read →