# zudo.work

> Zudo builds AI workers that automate warranty administration - handling customer service calls, claims processing, and authorization workflows for home and auto warranty companies. Their named agents (Adam for customer service, Emma for operations, Anna for sales) integrate across voice channels and internal systems, delivering measurable results: 99% faster response times, 70% reduction in escalated calls, and $30 cost savings per claim. Backed by Y Combinator (W23), Zudo targets a fragmented, high-volume industry ripe for automation.

- **Founded:** 2023
- **Headquarters:** San Francisco, CA, USA
- **Founders:** Akash Gupta (Founder & CEO)
- **Team size:** 3
- **Products:** Adam, Emma, Anna
- **Notable:** 4.6/5 CSAT score across deployed AI agents, 99% faster response time vs. human operators, 70% reduction in escalated calls for Elevate Homescriptions

## Products & services

- **Adam** — Customer Service AI Agent - handles inbound calls 24/7 with full knowledge of customer coverage details, delivering consistent service at scale.
- **Emma** — Operations AI Agent - manages claim workflows and technician coordination, automating the back-office work of warranty administration.
- **Anna** — Sales AI Agent - coming soon; designed to handle outbound sales and upsell workflows for warranty companies.

## Achievements

- 4.6/5 CSAT score across deployed AI agents
- 99% faster response time vs. human operators
- 70% reduction in escalated calls for Elevate Homescriptions
- $30 cost reduction per claim
- 0.3 second agent response time
- 50% potential operating margin improvement for warranty admins
- Backed by Y Combinator W23

## Latest updates

- **2023** — Joined Y Combinator Winter 2023 batch as Nucleus (LLM-powered B2B sales call analysis tool), then pivoted to warranty AI workers under the brand zudo.work.
- **2024-2025** — Launched Adam (customer service) and Emma (operations) AI agents; onboarded Elevate Homescriptions, Marcone, RC Wiley, and NHSCA as customers.
- **2025** — Anna (Sales Agent) listed as coming soon; hiring Founding Engineer and Marketing Leads for expansion.

## Links

- Website: https://zudo.work

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Profile page: https://yespress.io/zudo-work
Published by YesPress — https://yespress.io
Last updated: 2026-04-27