# Zoom and UJET

> Zoom, the video-meetings giant, and UJET, an AI-first contact center specialist, sit on opposite ends of the same bet: that automated agents will handle the routine work of customer service while humans handle the relationships. Both are growing fast in the crowded CCaaS market, and both are wagering that whoever masters agentic AI wins the next decade of customer support.

## Achievements

- Zoom Contact Center grew to over 1,100 customers in Q2 2025, more than 100% year-over-year growth
- Zoom customers with $100K+ ARR on contact center rose 94% year over year to 229
- Zoom AI Companion paid users grew 184% year over year
- UJET ranked #1 in CCaaS for mid-market (Info-Tech Data Quadrant, 2026)
- UJET named #1 in contact center user satisfaction on G2 for six consecutive years
- UJET raised roughly $231M across five rounds; last valued around $500M

## Latest updates

- **2025-06** — Zoom announces agentic AI upgrades to its CX platform, including an autonomous virtual agent that can process returns, update accounts and book appointments.
- **2026-01** — UJET acquires conversational analytics company Spiral to accelerate its AI roadmap and analyze customer interactions at scale.

## Links

- Website: https://ujet.cx/
- LinkedIn: https://www.linkedin.com/company/ujet-inc/
- Twitter/X: https://twitter.com/zoom

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Published by YesPress — https://yespress.io
Last updated: 2026-08-05