# Zonka Feedback

> Zonka Feedback is a bootstrapped, Gurugram-based SaaS company founded in 2014 that builds an AI-powered customer feedback and experience platform. It lets businesses run NPS, CSAT and CES surveys across email, SMS, WhatsApp, web, in-app, kiosks and offline channels, then unifies that feedback with reviews, tickets and conversations and applies AI to surface themes, sentiment and actions. More than 1,000 brands - including Samsung, American Express, EY and Swiggy - use it to close the feedback loop and improve customer experience.

- **Founded:** 2014
- **Headquarters:** Gurugram, India
- **Founders:** Rajiv Mehta (Founder & CEO), Sonika Mehta (Co-founder & Product Director)
- **Team size:** ~33 employees (2026)
- **Products:** Survey Software, AI Feedback Intelligence, CX Automation & Workflows, Online Reputation Management, Digital & In-Product Feedback
- **Notable:** Trusted by 1,000+ brands including Samsung, American Express, EY and Swiggy, Rated 4.8/5 on Capterra, Recognized as best value in survey software in Capterra's Pricing Value Report

## Products & services

- **Survey Software** — Multi-channel NPS, CSAT and CES surveys delivered via email, SMS, WhatsApp, web, in-app, kiosks and offline modes.
- **AI Feedback Intelligence** — Thematic analysis, sentiment analysis, entity tracking and impact analysis over open-ended feedback.
- **CX Automation & Workflows** — Case management, automated routing and team collaboration to close the feedback loop.
- **Online Reputation Management** — Monitor and respond to online reviews alongside first-party feedback.
- **Digital & In-Product Feedback** — Website surveys, in-product feedback widgets and mobile SDKs.
- **Role-Based Dashboards & CX Metrics** — Tailored reporting views and NPS/CSAT/CES tracking for different teams.

## Achievements

- Trusted by 1,000+ brands including Samsung, American Express, EY and Swiggy
- Rated 4.8/5 on Capterra
- Recognized as best value in survey software in Capterra's Pricing Value Report
- Helped SmartBuyGlasses increase NPS by 30%
- Launched Zonka Feedback 3.0, an AI-powered CX and feedback platform
- Built to ISO 27001:2022, GDPR and HIPAA compliance
- Grew to ~$3.4M revenue with a ~33-person team while fully bootstrapped

## Latest updates

- **2024-2025** — Rolled out Zonka Feedback 3.0, adding AI-powered feedback intelligence - thematic analysis, sentiment and impact analysis - across the platform.
- **2026-06** — Team reported at 33 employees; continues bootstrapped operation from Gurugram.

## Links

- Website: https://www.zonkafeedback.com
- LinkedIn: https://in.linkedin.com/company/zonka-feedback
- Twitter/X: https://twitter.com/zonkafeedback
- YouTube: https://www.youtube.com/@zonkafeedback
- Instagram: https://www.instagram.com/zonkafeedback
- Facebook: https://www.facebook.com/zonkafeedback

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Profile page: https://yespress.io/zonka-feedback
Published by YesPress — https://yespress.io
Last updated: 2026-08-08