# Zingtree

> Zingtree is a Palo Alto-based CX automation company that turns tangled customer-service procedures into clear, no-code decision trees and AI-guided workflows. Its platform helps enterprise support teams and their customers make faster, more accurate decisions - powering agent scripting, agent assist, and self-service across regulated industries like finance, insurance, and healthcare, where its rule-based, audit-ready approach keeps AI answers on-policy at scale.

- **Founded:** 2014
- **Headquarters:** Palo Alto, California, United States
- **Founders:** Bill Dettering (Co-Founder & former CTO), Tom Mayes (Co-Founder & former COO)
- **Team size:** ~43 employees
- **Products:** Interactive Decision Trees, Agent Scripting, Agent Assist, Self-Service Support, Dynamic Workflows
- **Notable:** Processed 160M+ customer interactions and 15M+ decisions per month across its platform, Grew to 66,000 authors building 200,000+ workflows, Serves 700+ organizations across 50+ countries

## Products & services

- **Interactive Decision Trees** — No-code, rule-based decision trees that guide agents and customers step-by-step through complex support scenarios.
- **Agent Scripting** — Dynamic, branching scripts that tell contact-center agents exactly what to say and do next during calls and chats.
- **Agent Assist** — Real-time assistance that surfaces the correct next step, answer, or action to agents inside their existing workflow.
- **Self-Service Support** — Customer-facing guided flows that let people resolve their own issues without contacting an agent.
- **Dynamic Workflows** — Controlled workflow automation for complex, high-stakes CX processes with policy-aware logic and audit trails.
- **AI Features / AI Agents** — A multi-guardrailed AI engine and generative-AI helper that resolve complex support queries and surface answers from connected systems - inside logic the customer controls.

## Achievements

- Processed 160M+ customer interactions and 15M+ decisions per month across its platform
- Grew to 66,000 authors building 200,000+ workflows
- Serves 700+ organizations across 50+ countries
- Raised $15M Series A in January 2022, bringing total funding to roughly $18.5M-$30M
- Adopted by enterprise brands including Sleep Number, Groupon, Experian, and Dropbox

## Latest updates

- **2024-04** — Announced its platform had handled 160M+ customer interactions, positioning Zingtree as an AI-driven CX automation platform for B2C companies.
- **2025-01** — Published its 2025 guide to real-time agent-assistance platforms and expanded messaging around multi-guardrailed, compliance-ready AI agents.
- **2024-01** — Rolled out AI Features - a generative-AI helper and multi-guardrailed AI engine that answer complex queries inside customer-controlled logic.

## Links

- Website: https://zingtree.com
- LinkedIn: https://www.linkedin.com/company/zingtree
- Twitter/X: https://twitter.com/_zingtree
- Facebook: https://www.facebook.com/pages/Zingtree/1439779526287065

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Profile page: https://yespress.io/zingtree
Published by YesPress — https://yespress.io
Last updated: 2026-07-17