# Zenarate

> Zenarate sells an enterprise platform for frontline customer service and sales performance. Perform combines AI conversation and software simulations with coaching; Analyze evaluates customer interactions and identifies improvement opportunities; Evolve builds and operates AI agents. The company reports serving more than 200 enterprise customer experience teams globally.

- **Founded:** 2017
- **Headquarters:** Palo Alto, United States
- **Founders:** Brian Tuite (Co-founder and CEO), Rab Govil (Co-founder and Chairman)
- **Products:** Perform, Analyze, Evolve
- **Notable:** US$15 million investment announced in June 2023., Acquired Bright Software, Inc. in September 2024., Company reports more than 200 enterprise CX teams globally.

## Products & services

- **Perform** — Current umbrella for human frontline development: conversation, software and avatar simulations, learning programs, certification, KPI-based coaching and AI tutors. Earlier materials use Learn and Coach branding.
- **Analyze** — Interaction analysis, automated quality assurance, customer journey insights, root-cause analysis and personalized coaching plans linked to performance.
- **Evolve** — Self-service conversational AI platform for designing, testing, deploying and improving voice and digital AI agents and their associated workflows.

## Achievements

- US$15 million investment announced in June 2023.
- Acquired Bright Software, Inc. in September 2024.
- Company reports more than 200 enterprise CX teams globally.
- Recognized in the 2024 Deloitte Technology Fast 500, according to its May 2025 announcement.
- Received Frost & Sullivan’s 2023 Customer Value Leadership Award in North American contact center omnichannel agent engagement.
- TruGreen case study reports onboarding reduced to 1.5 weeks and US$3 million in annual savings; customer-specific vendor-published results.

## Latest updates

- **2026-10** — October 8 announcement introduced refreshed positioning around customer problem resolution and the Perform, Analyze and Evolve product portfolio.
- **2026-10** — October 1 rebrand essay explained the move toward shared standards for human and AI teams and customer journeys beyond individual QA scores.
- **2026-07** — July 21 announcement appointed Amy Lummus VP of Marketing and Michael Sharelis VP of Sales.
- **2026-06** — June 24 launch of Evolve expanded the platform into live conversational AI agents and workflow automation.
- **2025-05** — Expanded HeyGen partnership announced May 20.

## Links

- Website: https://www.zenarate.com/
- LinkedIn: https://www.linkedin.com/company/zenarate/
- Twitter/X: https://twitter.com/ZenarateAICoach
- YouTube: https://www.youtube.com/@zenarate
- Facebook: https://facebook.com/zenarate/

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Profile page: https://yespress.io/zenarate
Published by YesPress — https://yespress.io
Last updated: 2026-10-25