# ZapScale

> ZapScale is a customer success platform built for B2B SaaS companies that want to see churn coming before it happens. It pulls roughly 150 data points from six sources - product usage, support, finance, surveys and more - into an evidence-based customer health score across 40+ KPIs, then layers on 50+ pre-built playbooks and AI to flag at-risk accounts and expansion opportunities. Founded in 2021 by a trio who had already built and exited a SaaS company, ZapScale positions itself as the easiest-to-use and fastest-to-implement option in a category long dominated by heavyweight, hard-to-deploy tools.

- **Founded:** 2021
- **Headquarters:** Wilmington, Delaware, USA (with operations in Noida, India)
- **Founders:** Manasij Ganguli (Co-Founder & CEO), Mausmi Ambastha (Co-Founder & COO), Bratish Goswami (Co-Founder & CTO)
- **Team size:** ~36 employees (2025)
- **Products:** Customer Health Score, Churn & Upsell Prediction, CS Playbooks & Automation, Performance Analytics & Dashboards, AI Assist
- **Notable:** Raised $2.5M seed round in June 2023 led by Blume Ventures and other investors, Earned 21+ G2 badges including 'Easiest Setup', 115+ G2 reviews from customers

## Products & services

- **Customer Health Score** — An evidence-based health score built from ~150 data points across 6 data sources and 40+ KPIs, giving CS teams a 360-degree view of every account.
- **Churn & Upsell Prediction** — AI-powered predictive model that analyzes 40+ dimensions to flag at-risk accounts early and surface expansion opportunities.
- **CS Playbooks & Automation** — 50+ pre-configured playbooks and automated workflows for onboarding, renewals, QBRs and proactive outreach.
- **Performance Analytics & Dashboards** — Account segmentation, product adoption tracking, outcome tracking and CS team performance analytics.
- **AI Assist** — AI tools including inbox classification, auto-generated account summaries and customer sentiment analysis.
- **Fast Integrations** — No 'Unique ID' required - matches data across sources using name, email, phone, domain and location, enabling setup in minutes.

## Achievements

- Raised $2.5M seed round in June 2023 led by Blume Ventures and other investors
- Earned 21+ G2 badges including 'Easiest Setup'
- 115+ G2 reviews from customers
- Reached an estimated ~$4M+ ARR while running lean
- Founding team previously built and exited a SaaS company for $12M with 1.5% annual churn

## Latest updates

- **2024** — Expanded AI features - inbox classification, account summaries and sentiment analysis.
- **2023-06** — Closed $2.5M seed round to accelerate AI development and US market growth.

## Links

- Website: https://www.zapscale.com
- LinkedIn: https://www.linkedin.com/company/zapscale
- Twitter/X: https://twitter.com/zapscale
- YouTube: https://www.youtube.com/@zapscale

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Profile page: https://yespress.io/zapscale
Published by YesPress — https://yespress.io
Last updated: 2026-08-07