# ZapScale

> ZapScale is a customer success platform for B2B SaaS companies, founded in 2021 by Manasij Ganguli, Mausmi Ambastha and Bratish Goswami - the same trio that built manufacturing-tech company ThreadSol and sold it to Coats in 2019. The product tracks around 150 customer data points to give teams a 360-degree health view, ships with 40 pre-built KPI health frameworks and 60 playbooks, and pitches one-day onboarding as its core wedge against heavier incumbents like Gainsight. Bootstrapped and reportedly around $4.3M ARR, ZapScale positions itself as the fastest customer success tool to implement.

## Achievements

- Founders built and sold ThreadSol to Coats (2019) before starting ZapScale.
- Reached a reported ~$4.3M ARR while bootstrapped, without a disclosed venture round.
- Ships with 40 pre-built KPI health frameworks and 60 playbooks out of the box.
- Tracks around 150 customer data points for a 360-degree health view.
- Built its market positioning around one-day onboarding versus slower-to-deploy incumbents.

## Latest updates

- **2024-03** — Introduced a unified customer communication view consolidating account conversations in one place.
- **2023-07** — Public launch positioning ZapScale as the easiest customer success platform with one-day onboarding.

## Links

- Website: https://www.zapscale.com
- LinkedIn: https://www.linkedin.com/company/zapscale

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Profile page: https://yespress.io/zapscale-customer-success-live-before-lunch
Published by YesPress — https://yespress.io
Last updated: 2026-08-07