# Zapnito

> Zapnito is a London-based B2B SaaS company that gives brands one place to build a personalized, branded community and knowledge hub for their customers. Instead of stitching together forums, learning tools, and content libraries, companies use Zapnito to centralize where customers learn, connect with peers, and access expert knowledge - driving engagement, education, retention, and advocacy. Founded in 2015 by Charles Thiede and Jon Beer, the platform is used by knowledge-driven organizations including Springer Nature, Wiley, OECD, and IATA.

- **Founded:** 2015
- **Headquarters:** London, United Kingdom
- **Founders:** Charles Thiede (CEO & Co-Founder), Jon Beer (Co-Founder / CTO)
- **Team size:** Approximately 25-50 employees
- **Products:** Customer Community, Customer Knowledge Base, Expert Network Products, Community strategy & analytics
- **Notable:** Raised a £3.3M Series A led by Octopus Ventures (2021), Powers around 30 active communities for Springer Nature over a 5+ year partnership, Serves knowledge-driven organizations including Wiley, OECD, IATA, and AVIXA

## Products & services

- **Customer Community** — A branded, personalized community where customers connect with peers, join discussions, attend events, and take courses in one destination.
- **Customer Knowledge Base** — A centralized, searchable knowledge hub for premium content, articles, videos, and documentation, giving customers the knowledge they need when they need it.
- **Expert Network Products** — White-label expert networks that let knowledge-driven organizations showcase their experts, promote thought leadership, and generate new revenue.
- **Community strategy & analytics** — Strategic support plus analytics dashboards, notifications, SSO, and integrations to measure engagement, NPS, retention, and community ROI.

## Achievements

- Raised a £3.3M Series A led by Octopus Ventures (2021)
- Powers around 30 active communities for Springer Nature over a 5+ year partnership
- Serves knowledge-driven organizations including Wiley, OECD, IATA, and AVIXA
- Built a 500+ member community of community leaders
- Executed a successful pivot from expert marketplace to white-label B2B SaaS platform

## Latest updates

- **2024-06** — Relaunched brand and website positioning Zapnito as 'a personalized community & knowledge hub for every customer' with three core solutions: Customer Community, Customer Knowledge Base, and Expert Network Products.
- **2021-06** — Closed a £3.3M Series A funding round led by Octopus Ventures.

## Links

- Website: https://zapnito.com
- LinkedIn: https://www.linkedin.com/company/zapnito/
- Twitter/X: https://x.com/zapnito

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Profile page: https://yespress.io/zapnito
Published by YesPress — https://yespress.io
Last updated: 2026-08-08