# Zahoree CX

> Zahoree CX combines outsourced customer and technical support teams with its Zahoree Virtual Teams management platform, CX analytics, and ZWingman AI co-pilot. It serves scaling and mid-market technology and technology-enabled companies, including connected-device, e-commerce, fintech, and health-tech businesses, through operations in Mexico, Spain, and global virtual teams.

- **Founded:** 2012
- **Headquarters:** San Jose, United States
- **Founders:** José Antonio González (Founder and CEO)
- **Products:** Zahoree Virtual Teams, ZWingman AI co-pilot, Zahoree CX Analytics, Managed customer and technical support, CX Academy
- **Notable:** Inc. 5000 number 490 in 2020, number 2,311 in 2021, number 3,199 in 2022, and number 2,620 in 2024, verified by Inc., Opened its European support center in Málaga in 2019., Launched Zahoree Virtual Teams alongside its 2023 rebrand.

## Products & services

- **Zahoree Virtual Teams** — Managed CX platform for sourcing, training, managing, and optimizing support teams, with operational dashboards and CX insights.
- **ZWingman AI co-pilot** — AI assistance for agents, simulated training and coaching, and CX insights for managers; uses multiple models, retrieval, and a browser extension.
- **Zahoree CX Analytics** — Analysis of surveys, support cases, product reviews, and behavioral feedback to understand the customer journey.
- **Managed customer and technical support** — Multichannel, multilingual support including technical assistance, onboarding, pre-sales, returns, exchanges, subscriptions, cross-selling, and upselling.
- **CX Academy** — More than 20 cloud-based courses for CX specialists, including onboarding and customer experience training.
- **Demo rooms** — Specialized pre-sales support that lets agents demonstrate products and explain features.

## Achievements

- Inc. 5000 number 490 in 2020, number 2,311 in 2021, number 3,199 in 2022, and number 2,620 in 2024, verified by Inc.
- Opened its European support center in Málaga in 2019.
- Launched Zahoree Virtual Teams alongside its 2023 rebrand.

## Latest updates

- **2026-09** — Published “9 Customer Support Trends in 2026: AI, Automation, & More” on September 30, emphasizing knowledge management, resolution, and human access.
- **2026-04** — Published “Customer Support Metrics That Matter in 2026 - Part 1” on April 8.
- **2025-04** — An April 9 company release described its hybrid managed-services and proprietary-AI positioning, including Virtual Teams and ZWingman.

## Links

- Website: https://zahoree.com/
- LinkedIn: https://www.linkedin.com/company/zahoree-cx/
- Twitter/X: https://x.com/Zahoree_Global
- Facebook: https://www.facebook.com/ZahoreeVirtualTeams

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Profile page: https://yespress.io/zahoree-cx
Published by YesPress — https://yespress.io
Last updated: 2026-10-25