# Yuma AI

> Yuma AI is a Boston-based AI customer support platform purpose-built for ecommerce brands. Founded in late 2022 by serial YC founder Guillaume Luccisano (Socialcam, Triplebyte), Yuma deploys autonomous AI agents that resolve 60–93% of customer support tickets end-to-end — handling returns, refunds, WISMO queries, and order changes — inside the helpdesks merchants already use (Gorgias, Zendesk, Kustomer and more). With 100+ paying Shopify merchants, over 5 million automated queries, and a $5M seed round backed by Google's Gradient Ventures, Yuma is building the AI customer experience layer for modern commerce.

- **Founded:** 2022
- **Headquarters:** Cambridge, MA, USA
- **Founders:** Guillaume Luccisano (Founder & CEO)
- **Team size:** 26 employees (YC profile); offices in Cambridge MA and Barcelona
- **Products:** Support AI, Sales AI, Social AI, Chat AI, Ask Yuma
- **Notable:** Y Combinator W23 — Guillaume Luccisano's third consecutive YC batch (W12 Socialcam, S15 Triplebyte, W23 Yuma), Featured in a16z's AI x Online Shopping Market Map, SOC 2 Type II certified (Q1 2026)

## Products & services

- **Support AI** — Core autonomous AI agent that resolves customer support tickets end-to-end inside existing helpdesks (Gorgias, Zendesk, Kustomer, etc.). Handles WISMO, returns, refunds, exchanges, order modifications, and subscription management. 180+ language support, 15-20 multilayer safety checks per response, SOC 2 Type II certified.
- **Sales AI** — On-page AI commerce assistant for Shopify product pages. Answers pre-purchase questions in real time. Reported outcomes: up to 6% conversion improvement, 18% higher revenue per visitor, 4% higher AOV.
- **Social AI** — Launched January 2026. Automates Facebook and Instagram DMs, comments, and review responses. Covers TikTok Shop, Twitter/X DMs, and review platforms (Trustpilot, Yotpo, Judge.me, Okendo).
- **Chat AI** — AI-native live chat widget for ecommerce websites. Resolves product, policy, and order questions; escalates to helpdesk when needed.
- **Ask Yuma** — Launched April 2026. Conversational AI interface for merchants to manage their entire support operation. Merchants upload SOPs; Ask Yuma reads them, asks clarifying questions, generates visual flowcharts, and produces deployable automations. Includes Claude MCP integration.
- **Flows** — Launched November 2025. Visual workflow builder for structured, step-based support automations.
- **Deep Search** — Launched November 2025. Natural language querying across all support ticket history.

## Achievements

- Y Combinator W23 — Guillaume Luccisano's third consecutive YC batch (W12 Socialcam, S15 Triplebyte, W23 Yuma)
- Featured in a16z's AI x Online Shopping Market Map
- SOC 2 Type II certified (Q1 2026)
- Selected by AI Grant (curated program for top AI companies)
- Crossed 1 million resolved tickets milestone (Q4 2024)
- Record-breaking ticket automation volume during Black Friday / Cyber Monday 2024
- 100+ paying ecommerce brands within ~18 months of launch
- Previous exit: Socialcam acquired by Autodesk for $60M (2012)

## Latest updates

- **2026-04** — Ask Yuma 2.0 full launch — consolidated conversational AI operation hub with Claude MCP integration (OAuth 2.0 protected)
- **2026-01** — Social AI launched as standalone product covering Facebook, Instagram, TikTok Shop, Twitter/X DMs, and review platforms
- **2025-11** — Flows (visual workflow builder) and Deep Search (natural language ticket querying) both launched
- **2024-12** — BigCommerce integration launched; new Metrics Dashboard released
- **2024-10** — $5M seed round closed led by Gradient Ventures; crossed 1M resolved tickets milestone; 100+ paying customers
- **2024-09** — Launched outcome-based pricing model — merchants pay only per resolved ticket

## Links

- Website: https://yuma.ai
- LinkedIn: https://www.linkedin.com/company/yuma-ai
- Twitter/X: https://x.com/yuma_dot_ai
- GitHub: https://github.com/Yuma-AI
- Instagram: https://www.instagram.com/yuma.ai.cx/

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Profile page: https://yespress.io/yuma-ai
Published by YesPress — https://yespress.io
Last updated: 2026-04-27