# Yuma AI

> Yuma AI is an AI customer service platform for ecommerce brands, using autonomous AI agents to resolve support, sales, social, and chat conversations end to end. Built for large Shopify merchants and plugged into helpdesks like Gorgias, Zendesk, and Kustomer, Yuma automates the bulk of repetitive tickets - order status, returns, refunds, subscriptions - while keeping brand voice and guardrails intact. Founded in late 2022 by three-time YC founder Guillaume Luccisano, the company went through Y Combinator's W23 batch and raised a $5M seed round.

- **Founded:** 2022
- **Headquarters:** Boston, Massachusetts, United States
- **Founders:** Guillaume Luccisano (Founder & CEO)
- **Team size:** ~32 employees (distributed across North America and Europe)
- **Products:** Support AI, Sales AI, Social AI, Chat AI, Flows
- **Notable:** Graduated Y Combinator Winter 2023 batch, Raised $5M seed round (announced Oct/Nov 2024), Automates 60%+ of support tickets on average; top merchants exceed 80-90%

## Products & services

- **Support AI** — Autonomous AI agents that resolve support tickets end to end - WISMO/order status, returns, refunds, exchanges, subscription changes and product questions - by taking real actions across connected platforms.
- **Sales AI** — Answers pre-purchase questions and recommends products to convert shoppers.
- **Social AI** — Manages Instagram and Facebook DMs, comments and reviews with brand-safe responses.
- **Chat AI** — AI-native live chat widget for storefronts.
- **Flows** — An AI agent builder that lets merchants create precise, reliable support automations without code.
- **Ask Yuma** — A conversational interface to build automations from documents and diagnose support issues in plain English.

## Achievements

- Graduated Y Combinator Winter 2023 batch
- Raised $5M seed round (announced Oct/Nov 2024)
- Automates 60%+ of support tickets on average; top merchants exceed 80-90%
- 1.8M+ customer interactions automated
- Passed 100 active Shopify merchants
- Selected by AI Grant as a top AI innovator
- Glossier: 91% WISMO accuracy, 87% faster response times

## Latest updates

- **2024-10** — Announced $5M seed round to expand its AI support agents for ecommerce.
- **2024-11** — Launched 'Ask Yuma,' a conversational interface to build automations and diagnose support issues in plain English.
- **2025-01** — Expanded beyond support into Sales AI, Social AI and Chat AI - positioning as a full ecommerce CX layer.
- **2025-06** — Launched Flows, an AI agent builder for precise, reliable ecommerce support automations.

## Links

- Website: https://yuma.ai
- LinkedIn: https://www.linkedin.com/company/yuma-ai
- Twitter/X: https://twitter.com/yuma_dot_ai

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Profile page: https://yespress.io/yuma-ai-yc-w23
Published by YesPress — https://yespress.io
Last updated: 2026-07-30