# YepChat

> YepChat is a Los Angeles company that builds a phone and communication platform made specifically for restaurants. It routes calls dynamically, captures missed calls, turns inbound phone traffic into digital orders and reservations, filters robocalls, and layers on SMS and analytics. It began around 2015 as an intelligent business-texting product powered by IBM Watson, then pivoted to serving the restaurant industry, where phones ring at the worst possible moments.

- **Founded:** 2015
- **Headquarters:** Los Angeles, California, United States
- **Founders:** Quinn Goldstein (Founder & CEO), Daniel Ingram (Co-founder)
- **Team size:** Roughly 11-50 employees
- **Products:** Voice, Missed Call Capture, Phone Health Score, Chat / SMS, Spam & Robocall Blocking
- **Notable:** Pivoted from an IBM Watson-powered business texting product to a purpose-built restaurant phone platform., Signed recognizable LA and national restaurant brands including Sweetgreen, Alfred Coffee, and Ruth's Chris., Became an official Olo integration partner.

## Products & services

- **Voice** — AI-assisted call handling with dynamic call routing by time of day, day of week, holidays, weather, and events, plus routing for third-party delivery drivers.
- **Missed Call Capture** — A business-rules engine that captures missed calls and sends automated replies so no order or reservation slips away.
- **Phone Health Score** — An 18-point assessment of a restaurant's phone experience, grading how it sounds and performs for callers.
- **Chat / SMS** — A multi-user, multi-location text messaging platform with conversation labeling; roots in an intelligent texting product using IBM Watson for language and sentiment analysis.
- **Spam & Robocall Blocking** — Filters that block the large majority of robocalls and spam texts before they reach staff.
- **Analytics & Alerts** — Location-based call analytics and reporting, plus alerting for urgent issues such as food-safety or emergencies.

## Achievements

- Pivoted from an IBM Watson-powered business texting product to a purpose-built restaurant phone platform.
- Signed recognizable LA and national restaurant brands including Sweetgreen, Alfred Coffee, and Ruth's Chris.
- Became an official Olo integration partner.
- Raised a seed round with backing from AngelList Quant Fund and angel investor Bill Resnick.

## Latest updates

- **2021-10** — Added LA-based Alfred Coffee (12 locations) to its client roster.

## Links

- Website: https://yepchat.com
- LinkedIn: https://www.linkedin.com/company/yepchat
- Twitter/X: https://x.com/yepchat
- Instagram: https://www.instagram.com/yepchat/
- Facebook: https://www.facebook.com/YepChat/

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Profile page: https://yespress.io/yepchat
Published by YesPress — https://yespress.io
Last updated: 2026-07-02