# Xtime by Cox Automotive

> Xtime is Cox Automotive’s dealership service software business. Its Schedule, Engage, Inspect and Invite products connect appointment booking, check-in, digital inspections, customer approvals and follow-up marketing with dealership systems.

- **Founded:** 1999
- **Headquarters:** Mission, United States
- **Founders:** John Lee (Original founder), Adam Galper (Co-founder and CTO), Neal East (Co-founder; CEO of the automotive-focused restart)
- **Products:** Schedule, Engage, Inspect, Invite, Spectrum
- **Notable:** Acquired by Cox Automotive in November 2014 for a reported $325 million., At acquisition, Cox reported more than 6,000 dealer customers and over 2.5 million appointments per month., Cox reported nearly 7,000 franchise dealers and more than 20 OEM partners in January 2025.

## Products & services

- **Schedule** — Online and mobile booking, service menus and shop capacity controls.
- **Engage** — Tablet reception, self check-in, customer messaging and digital payment options.
- **Inspect** — Digital multipoint inspections, technician photos and video, estimates and customer approvals.
- **Invite** — Service marketing using past visits, declined repairs and available capacity.
- **Spectrum** — Suite branding connecting Invite, Schedule, Engage and Inspect through Xtime Cloud.
- **Analytics and reporting** — Service performance reporting, including the Fixed Ops KPI Insights dashboard introduced in October 2023.

## Achievements

- Acquired by Cox Automotive in November 2014 for a reported $325 million.
- At acquisition, Cox reported more than 6,000 dealer customers and over 2.5 million appointments per month.
- Cox reported nearly 7,000 franchise dealers and more than 20 OEM partners in January 2025.

## Latest updates

- **2026-09** — Published a service-retention conversation with Skyler Chadwick and Ted Ings about connecting the service lane to dealership growth.
- **2026-09** — Published scheduling guidance focused on skill-based capacity, carryover work and realistic customer expectations.
- **2026-01** — Cox announced expanded VinSolutions/vAuto acquisition workflows using Xtime service appointments; deeper Xtime integration was described as planned for later in 2026.
- **2026-01** — NADA 2026 material previewed upcoming AI features for technician efficiency, warranty accuracy and customer experiences; the preview does not establish general availability.

## Links

- Website: https://xtime.com/
- LinkedIn: https://www.linkedin.com/company/xtime
- Twitter/X: https://x.com/Xtime
- YouTube: https://www.youtube.com/user/xtimevideo
- Facebook: https://www.facebook.com/xtimeservicecrm

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Profile page: https://yespress.io/xtime-by-cox-automotive
Published by YesPress — https://yespress.io
Last updated: 2026-10-24