# XCALLY

> XCALLY is an Italian omnichannel contact center software developed by Xenialab, a Turin Polytechnic spin-off now part of the INGO group. Its flagship platform, XCALLY Motion, runs on Asterisk and lets customer-service teams handle voice, web chat, email, SMS, fax, social, WhatsApp and video from a single agent desktop, with an IVR designer, predictive dialer, real-time monitoring, analytics and a growing layer of human-centric AI. It is used by roughly 12,000 users and more than 10,000 agents across 60+ countries, deployed on-premise or in the cloud.

- **Founded:** 2007
- **Headquarters:** Paderno Dugnano (Milan), Italy
- **Founders:** Giuseppe Innamorato (Co-Founder & CTO), Diego Gosmar (Co-Founder, former CEO, Chief AI Officer)
- **Team size:** Estimated 50-200 employees (part of the larger INGO group)
- **Products:** XCALLY Motion (V3), IVR Designer, Predictive / Outbound Dialer, Open Channel, AI Solutions
- **Notable:** Named Italian 'Start-up of the Year' in 2010 while incubated at I3P, Politecnico di Torino, Selected for the UCLA Anderson Global Access Program in 2013 to support international expansion, Grew to 60+ countries and 10,000+ agents on the XCALLY Motion platform

## Products & services

- **XCALLY Motion (V3)** — Omnichannel contact center platform built on Asterisk for inbound, outbound and blended operations, with a single agent desktop across voice, web chat, email, SMS, fax, social, WhatsApp and video.
- **IVR Designer** — Visual, drag-and-drop tool to design interactive voice response flows and call routing without heavy coding.
- **Predictive / Outbound Dialer** — Automated dialing engine for high-volume outbound campaigns, telemarketing and collections.
- **Open Channel** — Extensibility framework that lets teams add custom communication channels by building and uploading plugins via API.
- **AI Solutions** — Speech analytics, automated quality analysis and conversational AI / chatbot orchestration, integrating providers like OpenAI Whisper, Amazon Lex and Dialogflow.
- **Workforce Management** — Forecasting, scheduling and optimization tools to plan agent capacity.
- **Analytics & Real-time Monitoring** — Customizable dashboards, real-time agent monitoring, reporting and customer-journey tracking.

## Achievements

- Named Italian 'Start-up of the Year' in 2010 while incubated at I3P, Politecnico di Torino
- Selected for the UCLA Anderson Global Access Program in 2013 to support international expansion
- Grew to 60+ countries and 10,000+ agents on the XCALLY Motion platform
- Acquired by INGO S.p.A. in December 2019 for EUR 4.7 million
- Top-rated on G2 and Capterra; recognized as a G2 High Performer and Momentum Leader
- ISO 27001 and ISO 9001 certified

## Latest updates

- **2026-04** — Refreshed brand and logo emphasizing the blend of 'Human and AI' in customer experience.
- **2025-02** — Expanded AI Solutions suite - speech analytics, quality analysis and conversational AI integrations (Whisper, Lex, Dialogflow).
- **2025-01** — Earned G2 Contact Center badges including High Performer and Momentum Leader.

## Links

- Website: https://www.xcally.com
- LinkedIn: https://www.linkedin.com/company/xcally
- YouTube: https://www.youtube.com/channel/UC_nkO9h1A7HlVyiUICO17oA

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Profile page: https://yespress.io/xcally
Published by YesPress — https://yespress.io
Last updated: 2026-08-08