# Wowdesk

> Wowdesk provides configurable customer-service software that brings email, chat, portals and social requests into a shared case-management system. Its suite adds live chat, surveys, mobile access and AI assistance, with particular emphasis on workflow automation, complaint handling and access controls.

- **Founded:** 2019
- **Headquarters:** Wilmington, United States
- **Products:** Wowdesk, Wowchat, Wowsurvey, Wowmobile, Wowsmart AI
- **Notable:** Public product-tour video published on December 27, 2018., Announced AWS Marketplace availability in May 2020., Announced Wowsmart AI, guided onboarding and a revised workflow engine in 2020.

## Products & services

- **Wowdesk** — Configurable help desk and case management with multichannel intake, workflow automation, SLA rules, knowledge management, reporting and granular access controls.
- **Wowchat** — Website and portal live chat with agent routing, chat history and predefined responses.
- **Wowsurvey** — Customer and employee feedback surveys, multilingual questions, branching and reporting.
- **Wowmobile** — Native mobile access for agents to manage service requests and chat while away from a desk.
- **Wowsmart AI** — Announced machine-learning assistance for self-service, case classification, routing and suggested answers.
- **Implementation and consulting** — Support-system analysis, configuration and guided onboarding; public materials describe cloud and on-premise deployment.

## Achievements

- Public product-tour video published on December 27, 2018.
- Announced AWS Marketplace availability in May 2020.
- Announced Wowsmart AI, guided onboarding and a revised workflow engine in 2020.
- Announced complaint-management software aimed at banks and financial services in September 2020.

## Latest updates

- **2025-02** — Published a February 5 article about customer-support software, automation and software selection; this is editorial activity rather than a documented product release.
- **2020-09** — Announced compliance-ready complaint-management positioning for banks and financial services.
- **2020-07** — Announced a revised workflow automation engine.

## Links

- Website: https://www.wowdesk.com/
- LinkedIn: https://www.linkedin.com/company/wowdesk/
- Twitter/X: https://twitter.com/wowdesk_Inc
- Instagram: https://www.instagram.com/wowdesk_inc/
- Facebook: https://www.facebook.com/wowdesk

---

Profile page: https://yespress.io/wowdesk
Published by YesPress — https://yespress.io
Last updated: 2026-10-23