# Wolken

> Wolken Software sells configurable enterprise service management software for IT, customer support, HR and operations. Founded in 2011 by Rohan Joshi and Sudhir Prabhu, the Cupertino-based company combines case management, knowledge tools, workflow automation and AI assistance, serving global enterprises including Broadcom.

- **Founded:** 2011
- **Headquarters:** Cupertino, United States
- **Founders:** Rohan Joshi (Co-founder and CEO), Sudhir Prabhu (Co-founder and CTO)
- **Products:** Wolken Customer Service Management, Wolken IT Service Management, Wolken HR Service Delivery, Wolken Gen AI, Wolken Care
- **Notable:** Broadcom support documentation explicitly directs customers to the Wolken case-management portal., March 2025 release reports 20% global customer-base growth for 2024 and a 200% increase in customers using AI solutions., Company reported Brand of the Year 2025 recognition from BARC Asia at the May 25, 2025 Great Gather Goa Summit.

## Products & services

- **Wolken Customer Service Management** — Customer case management, omnichannel support, SLAs, knowledge, workflow automation and AI Agent Assist.
- **Wolken IT Service Management** — Incident and problem resolution, change and release management, self-service and configurable workflows.
- **Wolken HR Service Delivery** — Employee support, HR case handling and workflows for onboarding, transitions, benefits questions and exits.
- **Wolken Gen AI** — Generative AI assistance for responses, ticket categorization, routing and related incident detection; general availability announced March 26, 2024.
- **Wolken Care** — Self-service customer service desk introduced for startups and small and medium businesses; historical product.
- **Wolken AI Agents** — AI agents marketed across enterprise functions for contextual assistance and autonomous service actions.
- **Wolken Configuration Management Database** — Configuration and dependency information supporting service intelligence and IT operations.
- **Wolken Migrator Suite** — Tools marketed for migrating configurations, records, scripts and workflows from incumbent service platforms.
- **Wolken IT Operations Management** — Operations management and automation connected to the enterprise service platform.

## Achievements

- Broadcom support documentation explicitly directs customers to the Wolken case-management portal.
- March 2025 release reports 20% global customer-base growth for 2024 and a 200% increase in customers using AI solutions.
- Company reported Brand of the Year 2025 recognition from BARC Asia at the May 25, 2025 Great Gather Goa Summit.
- CSA STAR registry listing since January 11, 2024; registry participation should not be presented as an independent certification.

## Latest updates

- **2025-07** — Appointed Prakash Kota to the board as strategic advisor, announced July 24.
- **2025-06** — Announced BARC Asia Brand of the Year 2025 recognition and a Marketing Meister award.
- **2025-03** — Reported 20% customer-base growth in 2024 and 200% growth in customers using AI solutions; outlined plans for further agentic AI offerings.

## Links

- Website: https://www.wolkensoftware.com/
- LinkedIn: https://www.linkedin.com/company/wolken-software
- Twitter/X: https://x.com/wolkensoftware
- YouTube: https://www.youtube.com/@WolkensoftwareIT
- Instagram: https://www.instagram.com/wolkensoftware/
- Facebook: https://www.facebook.com/WolkenServiceDesk/

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Profile page: https://yespress.io/wolken
Published by YesPress — https://yespress.io
Last updated: 2026-10-23