# Whale Cloud

> Whale Cloud is a Nanjing-based telecom software company - the former ZTEsoft, now majority owned by Alibaba - that builds the AI-driven billing, customer, and network systems (BSS/OSS) that carriers in 80-plus countries run on. Its ZSmart product family sits behind the sign-ups, top-ups, and monthly invoices of well over a billion mobile subscribers, while newer bets in cloud, data intelligence, fintech, and smart-city platforms push it beyond its telecom roots.

- **Founded:** 2003
- **Headquarters:** Nanjing, Jiangsu, China
- **Team size:** ~10,000-11,000 employees
- **Products:** ZSmart Core Series, ZSmart Digital BSS, ZSmart Digital OSS, WhaleDI AI Suite, LocalGPT
- **Notable:** TM Forum Catalyst Award winner (2021) for best use of the Open Digital Framework, Named a Representative Vendor across multiple 2025 Gartner Market Guides for CSP AI, customer management, revenue management, and digital sovereignty, Frost & Sullivan 2025 Asia-Pacific Technology Innovation Leadership recognition for AI-enabled OSS/BSS

## Products & services

- **ZSmart Core Series** — Flagship digital BSS/OSS product family covering revenue management and monetization, customer management, order and inventory, network health, provisioning, and workflow automation for telecom operators.
- **ZSmart Digital BSS** — Cloud-native Business Support System for billing, charging, customer care, and channel management, benchmarked against Amdocs, Ericsson, Huawei, and Netcracker.
- **ZSmart Digital OSS** — Operations Support System for network orchestration, provisioning, and network health management.
- **WhaleDI AI Suite** — AI and data-intelligence platform with embedded generative AI, made compatible with DeepSeek models.
- **LocalGPT** — Telecom-focused generative AI solution for operator use cases.
- **Xpress BSS** — BSS-as-a-Service offering for faster, subscription-based deployment.
- **Smart City & Digital Government platforms** — Urban data, IoT integration, and 'city brain' digital-government solutions, often delivered with Alibaba.

## Achievements

- TM Forum Catalyst Award winner (2021) for best use of the Open Digital Framework
- Named a Representative Vendor across multiple 2025 Gartner Market Guides for CSP AI, customer management, revenue management, and digital sovereignty
- Frost & Sullivan 2025 Asia-Pacific Technology Innovation Leadership recognition for AI-enabled OSS/BSS
- Topped the TM Forum certifications leaderboard (1,700+ Knowledge Certified, 1,300+ Career Certified)
- Positioned as a 'Specialist' in the Omdia Telecom Billing Market Radar 2025
- Recognized among the top global telecom-software vendors

## Latest updates

- **2025-12** — Received Frost & Sullivan's 2025 Asia-Pacific Technology Innovation Leadership recognition for AI-enabled OSS/BSS solutions.
- **2025-11** — Deepened global AI and digital-transformation collaboration with ZTE, announced at ZTE's intelligent computing event in Milan.
- **2025-10** — Joined the GSMA Open Gateway initiative as a Channel Supporter.
- **2025-03** — Extended fintech collaboration with Ant International / Alipay+ at MWC 2025 and made its WhaleDI AI suite DeepSeek-compatible.

## Links

- Website: https://online.iwhalecloud.com/
- LinkedIn: https://www.linkedin.com/company/whalecloud
- Twitter/X: https://twitter.com/whalecloud2
- Facebook: https://facebook.com/whalecloud2018

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Profile page: https://yespress.io/whale-cloud
Published by YesPress — https://yespress.io
Last updated: 2026-08-16