# Webex CPaaS Solutions

> Webex CPaaS Solutions is Cisco’s enterprise cloud communications business, built on the former IMImobile. Its Webex Connect platform links messaging channels to existing business systems through APIs and visual workflows, helping enterprises automate reminders, alerts, marketing and service conversations.

- **Founded:** 1999
- **Headquarters:** San Jose, United States
- **Founders:** Vishwanath Alluri (Co-founder of predecessor IMImobile; former executive chairman), Shyam Bhat (Co-founder and CTO of predecessor IMImobile)
- **Products:** Webex Connect, Webex Campaign, Webex Notify, Webex Engage, Webex Assist
- **Notable:** Cisco completed its acquisition of IMImobile on 19 February 2021 for approximately US$730 million, net of cash and including debt, on the announced transaction basis., Bolton’s vendor-published case study reports a 22% reduction in new missed appointments and a 14% reduction in follow-up missed appointments over three months., Royal Bank of Canada received the 2024 Webex Customer Communications Trailblazer award. Its 20 million monthly message figure was a forecast, not a verified delivered volume.

## Products & services

- **Webex Connect** — Enterprise CPaaS with communication APIs, a visual workflow builder, integrations, reporting and governance. Previously called imiconnect.
- **Webex Campaign** — SaaS application for marketing campaign management and multichannel automation.
- **Webex Notify** — Business application for operational customer alerts and notifications.
- **Webex Engage** — Customer engagement and live-agent messaging application described in the business’s product portfolio and documentation.
- **Webex Assist** — Customer support application listed in the business’s LinkedIn portfolio; current availability should be confirmed with Cisco.
- **Communication APIs and SDKs** — Messaging, profile, event and contact-policy APIs plus SDKs for push, in-app messaging and live chat.

## Achievements

- Cisco completed its acquisition of IMImobile on 19 February 2021 for approximately US$730 million, net of cash and including debt, on the announced transaction basis.
- Bolton’s vendor-published case study reports a 22% reduction in new missed appointments and a 14% reduction in follow-up missed appointments over three months.
- Royal Bank of Canada received the 2024 Webex Customer Communications Trailblazer award. Its 20 million monthly message figure was a forecast, not a verified delivered volume.

## Latest updates

- **2026-10** — The platform changelog lists Webex Connect v6.22.2.
- **2026-08** — Webex notified Apple Messages for Business customers about payload requirements enforced from 21 August 2026, including PNG image and UI-text constraints.

## Links

- Website: https://www.webex.com/us/en/products/customer-experience/cpaas.html
- LinkedIn: https://www.linkedin.com/company/webex-cpaas-solutions
- Twitter/X: https://twitter.com/webex_cpaas
- GitHub: https://github.com/webex/wxconnect-core-ios-sdk
- YouTube: https://www.youtube.com/c/webex
- Instagram: https://www.instagram.com/webex/
- Facebook: https://www.facebook.com/webex

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Published by YesPress — https://yespress.io
Last updated: 2026-10-24