# Waitwhile

> Waitwhile is a San Francisco-founded SaaS platform for virtual queues, appointment scheduling, customer messaging, resource orchestration, and visit analytics. Its practical trick is to separate a person's place in line from their physical body: guests join by phone, QR code, web page, or staff check-in, then receive live updates while frontline teams manage demand in one system. Founded by brothers Christoffer and Jonas Klemming, Waitwhile says it has powered more than 300 million visits across 50,000-plus locations. Allegion acquired the company in July 2025; Waitwhile continues as a standalone brand and team.

- **Founded:** 2017
- **Headquarters:** San Francisco, United States
- **Founders:** Christoffer Klemming (Co-founder and CEO), Jonas Klemming (Co-founder and CTO)
- **Products:** Virtual queue management, Appointment scheduling, Customer communication, Resource management and automation, Analytics and reporting
- **Notable:** Powered more than 300 million customer visits by July 2025., Reached more than 10,000 businesses and over 50,000 locations across 150-plus countries., Best Buy Canada reported more than 17 million customers queued and over 440,000 days of waiting returned.

## Products & services

- **Virtual queue management** — Lets guests join remotely by web, QR code, text, kiosk, or staff entry; shows live status and notifies them when service is ready.
- **Appointment scheduling** — Manages bookings, calendars, capacity, check-in, reminders, and synchronized appointment and walk-in flows.
- **Customer communication** — Provides two-way SMS, email, and web chat plus automated, localized status messages.
- **Resource management and automation** — Routes visits to staff, rooms, counters, or other resources and automates operational workflows.
- **Analytics and reporting** — Tracks traffic, service and wait times, customer history, multi-location performance, and scheduled custom reports.
- **Integrations and API** — Connects to CRM, POS, calendars, websites, apps, Salesforce, Outlook, and thousands of Zapier-supported tools through REST APIs and webhooks.

## Achievements

- Powered more than 300 million customer visits by July 2025.
- Reached more than 10,000 businesses and over 50,000 locations across 150-plus countries.
- Best Buy Canada reported more than 17 million customers queued and over 440,000 days of waiting returned.
- VR Arles Festival reported customer satisfaction rising to 99% and wait times falling 30%.
- Earned ISO/IEC 27001:2022 certification and renewed SOC 2 Type 2 certification in 2025.
- Acquired by Allegion in July 2025 while remaining a standalone brand and team.

## Latest updates

- **2026-04** — Published its Product Pulse on a customer-first product-development framework built around a North Star and continuous feedback loop.
- **2025-09** — Released a richer multi-location directory with search and maps, improved bulk administration, saved-reply logic, configurable ticket prefixes, and custom CRM synchronization for enterprise customers.
- **2025-07** — Allegion acquired Waitwhile for an undisclosed price; the product, team, contracts, support, and brand continued without immediate customer changes.
- **2025-06** — Achieved ISO/IEC 27001:2022 certification after renewing SOC 2 Type 2.
- **2025-02** — Added new mobile apps and Apple Wallet integration.

## Links

- Website: https://waitwhile.com/
- LinkedIn: https://www.linkedin.com/company/waitwhile/
- Twitter/X: https://twitter.com/waitwhile
- GitHub: https://github.com/Waitwhile/
- YouTube: https://www.youtube.com/watch?v=NRffpaDcs9g
- Instagram: https://www.instagram.com/waitwhile_app/
- Facebook: https://www.facebook.com/WaitwhileApp

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Profile page: https://yespress.io/waitwhile
Published by YesPress — https://yespress.io
Last updated: 2026-09-26