# Voiso

> Voiso is an AI-powered cloud contact center platform (CCaaS) that unifies voice, SMS, web chat and messaging apps in one system for sales and support teams. Founded in 2018 in Singapore by telecom engineers, it pairs an AI predictive dialer, no-code Flow Builder, real-time dashboards and multilingual speech analytics with fast, month-to-month deployment. Voiso targets high-volume call and contact centers - BPOs, fintech, travel, e-commerce and beyond - and has grown to 300+ employees across offices on three continents with six global data centers.

- **Founded:** 2018
- **Headquarters:** Singapore
- **Founders:** Founding team of telecom engineers (Founders)
- **Team size:** 300+ employees worldwide
- **Products:** Omnichannel Contact Center, AI Predictive Dialer, Flow Builder, AI Speech Analytics, Real-Time Dashboards
- **Notable:** Named a G2 Leader across six key categories with 47 badges in the G2 Winter 2026 Report, Recognized as a G2 Leader in Fall 2025 and multiple prior quarters, Grew from 4 founders (2018) to 300+ employees across three continents

## Products & services

- **Omnichannel Contact Center** — Unifies voice, SMS, web chat and messaging apps (including WhatsApp) into a single agent workspace.
- **AI Predictive Dialer** — Intelligent outbound dialing that Voiso says can boost calls per hour by up to 400% and cut agent idle time nearly in half.
- **Flow Builder** — No-code, drag-and-drop tool to design IVR menus and intelligent call routing without engineering.
- **AI Speech Analytics** — Automatic transcription, sentiment analysis and call summaries in 10+ languages across all interactions.
- **Real-Time Dashboards** — 60+ live performance metrics with fully customizable views for supervisors and managers.
- **CRM Integrations** — Native sync with HubSpot, Salesforce, Zoho and other CRMs, plus API access on higher tiers.

## Achievements

- Named a G2 Leader across six key categories with 47 badges in the G2 Winter 2026 Report
- Recognized as a G2 Leader in Fall 2025 and multiple prior quarters
- Grew from 4 founders (2018) to 300+ employees across three continents
- Enterprise-grade compliance: GDPR, ISO 27001, ISO 9001 and PCI DSS certified with 99.9% uptime
- Deployed six global data centers across Europe, the Americas and APAC
- Reached an estimated ~$9.6M ARR with no disclosed external funding

## Latest updates

- **2025-12** — Reinforced its partner-first strategy to expand collaboration across distributors, resellers and integrators in the CCaaS market.
- **2025-12** — Recognized with 47 G2 Winter 2026 awards, named a Leader across six key categories including Speech Analytics and Auto Dialer.
- **2025-11** — Partnered with Mercatus Outsourcing to transform customer experience delivery.
- **2025-10** — Published research on future shopper trends and the shift of contact center analytics toward predictive intelligence.
- **2024-07** — Appointed Gregor Potocar as Global Chief Revenue Officer to drive growth and innovation.

## Links

- Website: https://voiso.com
- LinkedIn: https://www.linkedin.com/company/voiso
- Twitter/X: https://twitter.com/voiso
- YouTube: https://www.youtube.com/channel/UCQBgzlGAFYPFvRakrHPYj_Q
- Instagram: https://www.instagram.com/voisoinc
- Facebook: https://www.facebook.com/voisoinc

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Profile page: https://yespress.io/voiso
Published by YesPress — https://yespress.io
Last updated: 2026-08-08