# VoiceOps

> VoiceOps is a New York-based AI company that turns customer conversations into structured, decision-ready intelligence. Its platform listens to every call, email, SMS, and chat a B2C business handles, then automatically grades quality, flags compliance risks, coaches reps, and surfaces the patterns that separate top performers from everyone else - no manual prompt-writing required. Founded in 2016 out of Y Combinator, VoiceOps started as a coaching tool for call-center sales teams and has grown into a broader conversation-intelligence agent used by companies in lending, healthcare, education, and home services.

- **Founded:** 2016
- **Headquarters:** New York, New York, United States
- **Founders:** Ethan Barhydt (Co-Founder & CEO), Nathaniel Becker (Co-Founder), Daria Rose Evdokimova (Co-Founder)
- **Team size:** ~14 employees
- **Products:** Coaching Enablement Platform, AI QA & Scorecards, Compliance Monitoring, Conversation Intelligence Agent, Automated Coaching Documents
- **Notable:** Backed by Y Combinator, Accel, Founders Fund, and Bain Capital Ventures., Raised roughly $16M+ in total funding across seed and Series A rounds., Founder Ethan Barhydt named to the 2018 Forbes 30 Under 30 list.

## Products & services

- **Coaching Enablement Platform** — The original VoiceOps product - analyzes sales and collections calls to make managers and coaches more effective, surfacing what top reps do so teams can replicate it.
- **AI QA & Scorecards** — Automatically grades call scorecards across 100% of conversations, learns from QA teams' overrides, and removes the sampling bottleneck of manual review.
- **Compliance Monitoring** — Flags compliance violations and brand missteps in real time, with alerts tuned for regulated industries like lending, healthcare, and education.
- **Conversation Intelligence Agent** — Multi-channel platform ingesting calls, email, SMS, and chat in 120+ languages, extracting products, intents, objections, and outcomes, then integrating with CRM and BI tools.
- **Automated Coaching Documents** — Generates coaching writeups and playbooks from real conversations, including PII redaction and custom scorecards.

## Achievements

- Backed by Y Combinator, Accel, Founders Fund, and Bain Capital Ventures.
- Raised roughly $16M+ in total funding across seed and Series A rounds.
- Founder Ethan Barhydt named to the 2018 Forbes 30 Under 30 list.
- Reports customers seeing sales close-rate improvements of up to 25% within 30 days.
- Evolved from a single-purpose coaching tool into a multi-channel conversation-intelligence platform covering 120+ languages.

## Latest updates

- **2025-03** — Raised $5M seed round co-led by Bonfire Ventures and Twelve Below to help B2C companies learn from every conversation.
- **2025** — Expanded from call-only coaching into a multi-channel conversation-intelligence agent spanning calls, email, SMS, and chat in 120+ languages.
- **2019-08** — Closed $9M Series A led by Bain Capital Ventures to scale coaching for call-center reps.

## Links

- Website: https://voiceops.com
- LinkedIn: http://www.linkedin.com/company/voiceops
- Twitter/X: https://twitter.com/voiceops_hq
- Facebook: https://facebook.com/voiceopscoaching

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Profile page: https://yespress.io/voiceops
Published by YesPress — https://yespress.io
Last updated: 2026-07-02