# Voiceflow

> Voiceflow is a Toronto-based platform for building, testing, and shipping AI agents, with a focus on customer experience. It gives product, design, and engineering teams a shared visual canvas plus code-level control to design voice and chat agents, connect them to business systems, and run them in production with observability and enterprise-grade security. Companies like Turo, StubHub, JP Morgan Chase, Allstate, and Cisco use it to automate support and resolve customer questions at scale.

- **Founded:** 2019
- **Headquarters:** Toronto, Canada
- **Founders:** Braden Ream (Co-founder & CEO), Michael Hood (Co-founder), Tyler Han (Co-founder), Andrew Lawrence (Co-founder)
- **Team size:** ~60-90 employees
- **Products:** Voiceflow Platform, Agent Builder, Agent Step / Agentic framework, Agentic Context Engine, Observability & Analytics Suite
- **Notable:** Grew from a voice-app side project (Storyflow/Storyline) into an enterprise AI agent platform used by Fortune 500 companies., Surpassed 250,000 registered users and 4,800+ customers., Raised roughly US$35M in total funding from True Ventures, Craft Ventures, Felicis, and OpenView.

## Products & services

- **Voiceflow Platform** — A collaborative platform to design, prototype, test, and deploy AI voice and chat agents, combining a visual builder with code-level control and API integrations.
- **Agent Builder** — Visual, drag-and-drop workflow canvas for designing conversational agents, with real-time prototyping and reusable components.
- **Agent Step / Agentic framework** — A step that lets the AI determine conversation flow, condensing complex multi-step workflows into a single agentic step.
- **Agentic Context Engine** — A high-performance runtime that streams token-by-token responses, processes business data and customer context in real time, and switches tasks to keep a lean context window.
- **Observability & Analytics Suite** — Conversation-level observability, logs, and analytics to monitor, debug, and improve agents in production.
- **V4 Platform** — Major platform release adding playbooks, workflows, asynchronous tool response capture, and enterprise-grade control and observability.

## Achievements

- Grew from a voice-app side project (Storyflow/Storyline) into an enterprise AI agent platform used by Fortune 500 companies.
- Surpassed 250,000 registered users and 4,800+ customers.
- Raised roughly US$35M in total funding from True Ventures, Craft Ventures, Felicis, and OpenView.
- 4.8/5 rating on G2.
- Powers 10,000+ live agents in production with sub-second voice latency.

## Latest updates

- **2026-03** — Launched V4, a platform update adding playbooks, workflows, asynchronous tool response capture, and deeper control and observability for AI CX agents.
- **2025** — Introduced the Agentic Context Engine, a low-latency runtime with token-by-token streaming and dynamic task-switching.
- **2025-03** — Released the Agent step, letting the AI determine conversation flow and condensing multi-step workflows into a single step.

## Links

- Website: https://www.voiceflow.com
- LinkedIn: https://www.linkedin.com/company/voiceflowhq/
- Twitter/X: https://twitter.com/Voiceflow
- GitHub: https://github.com/voiceflow
- YouTube: https://www.youtube.com/channel/UCbqUIYQ7J2rS6C_nk4cNTxQ

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Profile page: https://yespress.io/voiceflow
Published by YesPress — https://yespress.io
Last updated: 2026-08-08