# Vocalcom

> Vocalcom is a French software company that builds cloud-based omnichannel contact center technology used by customer service, sales, telemarketing and debt collection teams. Founded in Paris in 1995 by Anthony Dinis, it sells Hermes360, an AI-ready CCaaS platform that unifies voice, email, SMS, chat and social channels behind a single agent desktop, with connectors for CRMs like Salesforce, Microsoft Dynamics and Zendesk. The company says its software handles roughly a billion interactions a year for more than 1,200 organizations across 47+ countries, from banks and retailers to sports clubs and public services.

- **Founded:** 1995
- **Headquarters:** Courbevoie, France
- **Founders:** Anthony Dinis (Founder)
- **Team size:** Roughly 300-500 employees across 15 offices on four continents (approximate)
- **Products:** Hermes360, Vocalcom Salesforce Edition, Hermes Universal CRM Connectors, Hermes Interactions Analytics, Hermes Digital Journey
- **Notable:** Positioned as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe, Repeatedly listed in Gartner's Magic Quadrant for Contact Center Infrastructure, Won a 2015 INTERNET TELEPHONY TMC Labs Innovation Award for its cloud contact center software

## Products & services

- **Hermes360** — AI-ready omnichannel cloud contact center (CCaaS) platform unifying voice, email, SMS, web, live chat and social media with a 360-degree view of customer history, ACD, IVR, call recording and real-time dashboards.
- **Vocalcom Salesforce Edition** — Contact center solution built natively on the Salesforce platform and distributed via AppExchange, integrating with Service Cloud and Sales Cloud.
- **Hermes Universal CRM Connectors** — Pre-built connectors linking the contact center to CRMs such as Salesforce, Microsoft Dynamics and Zendesk so agent data is unified.
- **Hermes Interactions Analytics** — Conversational and interaction analytics for measuring and improving customer experience.
- **Hermes Digital Journey** — Digital-channel engagement layer for chat, messaging and self-service journeys.
- **AI & Automation** — Chatbots, voicebots and Smart Pairing technology for 24/7 self-service and intelligent routing.

## Achievements

- Positioned as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe
- Repeatedly listed in Gartner's Magic Quadrant for Contact Center Infrastructure
- Won a 2015 INTERNET TELEPHONY TMC Labs Innovation Award for its cloud contact center software
- Won a 2016 CUSTOMER Contact Center Technology Award
- Reports handling roughly one billion customer interactions per year
- Nearly 30 years operating in the contact center software market

## Latest updates

- **2024-07** — Vocalcom transferred its registered headquarters to 2 Avenue Gambetta, Courbevoie, from central Paris.
- **2020-04** — Company said it was accelerating its growth strategy following the disposal of its subsidiary Opportunity.
- **2020-01** — Nicolas Mestchersky, who joined as CFO in 2019, was appointed CEO of the group.

## Links

- Website: https://www.vocalcom.com
- LinkedIn: https://www.linkedin.com/company/vocalcom
- Twitter/X: https://twitter.com/Vocalcom
- YouTube: https://www.youtube.com/user/vocalcom
- Instagram: https://www.instagram.com/vocalcom/
- Facebook: https://www.facebook.com/Vocalcom

---

Profile page: https://yespress.io/vocalcom
Published by YesPress — https://yespress.io
Last updated: 2026-08-08