# Vitria Technology

> Vitria Technology develops enterprise software for service assurance and business process integration. Its VIA AIOps platform combines operational telemetry, service dependencies and historical incident knowledge to diagnose faults, assess customer impact and automate remediation under operator-defined controls. Its customers include large telecom, cable and streaming operators, banks and healthcare organizations.

- **Founded:** 1994
- **Headquarters:** Menlo Park, United States
- **Founders:** JoMei Chang (CEO and Co-Founder), Dale Skeen (CTO and Co-Founder)
- **Products:** VIA AIOps, BusinessWare, VIA Knowledge Plane, VIA Process Automation
- **Notable:** Established in 1994 with a history in enterprise integration, streaming analytics and operational intelligence., Cisco published a VIA network-automation solution overview in May 2021., Vitria reported inclusion as a Sample Vendor for Event Intelligence Solutions in eight 2026 Gartner Hype Cycle reports; inclusion is not endorsement.

## Products & services

- **VIA AIOps** — Event intelligence and service assurance spanning observability, fault, performance and change management, root cause analysis and controlled automated remediation.
- **BusinessWare** — Enterprise application integration, business process management and B2B integration in a unified modeling and execution environment.
- **VIA Knowledge Plane** — Knowledge-graph architecture within VIA that combines telemetry, topology, CMDB records and incident history to support explainable diagnosis and coordinated AI agents.
- **VIA Process Automation** — Process automation capabilities used to orchestrate operational workflows and incident response.

## Achievements

- Established in 1994 with a history in enterprise integration, streaming analytics and operational intelligence.
- Cisco published a VIA network-automation solution overview in May 2021.
- Vitria reported inclusion as a Sample Vendor for Event Intelligence Solutions in eight 2026 Gartner Hype Cycle reports; inclusion is not endorsement.
- A 2021 Cisco solution brief reports $1 million in first-year savings and 70% lower mean time to repair for an anonymized regional bank.

## Latest updates

- **2026-09** — Announced Sample Vendor inclusion for Event Intelligence Solutions in eight 2026 Gartner Hype Cycle reports.
- **2026-04** — Introduced its Self-Evolving Knowledge Plane ahead of FutureNet World London 2026.

## Links

- Website: https://vitria.com/
- LinkedIn: https://www.linkedin.com/company/vitria-technology
- Twitter/X: https://twitter.com/vitriatech
- YouTube: https://www.youtube.com/c/VitriaTech
- Facebook: https://www.facebook.com/pages/Vitria-Technology/140311032680475

---

Profile page: https://yespress.io/vitria-technology
Published by YesPress — https://yespress.io
Last updated: 2026-10-25