# Vision Helpdesk

> Vision Helpdesk is a bootstrapped customer service software company founded in 2007 in Nashik, India by Sachin Jadhav. It builds four tools - Help Desk, Satellite Help Desk, ITIL/ITSM Service Desk, and Live Chat - that centralize customer conversations across email, web, social, phone, and chat. It is best known for pioneering the Satellite Help Desk, a single dashboard that runs support for many companies or brands at once, and serves more than 20,000 companies worldwide.

- **Founded:** 2007
- **Headquarters:** Nashik, Maharashtra, India
- **Founders:** Sachin Jadhav (Founder & CEO)
- **Team size:** ~12-15 employees
- **Products:** Help Desk Software, Satellite Help Desk, ITSM / Service Desk Software, Live Chat Software
- **Notable:** Pioneered the Satellite Help Desk (multi-company support) category, Serves 20,000+ companies worldwide, ISO 27001:2013 certified for information security

## Products & services

- **Help Desk Software** — Multi-channel ticket management that centralizes customer conversations from email, web portal, phone, live chat, and social media into one dashboard, with automation, SLA, and knowledge base tools.
- **Satellite Help Desk** — A multi-company/multi-brand support platform that lets one team run help desks for many companies from a single screen while keeping each company's data fully isolated. Vision Helpdesk's signature product.
- **ITSM / Service Desk Software** — ITIL/ITSM-aligned service desk with incident, problem, change, and release management, CMDB, and asset management. PinkVERIFY certified.
- **Live Chat Software** — Real-time, multi-company live chat for websites to convert visitors and support customers.

## Achievements

- Pioneered the Satellite Help Desk (multi-company support) category
- Serves 20,000+ companies worldwide
- ISO 27001:2013 certified for information security
- PinkVERIFY certified for ITIL/ITSM processes
- GDPR compliant
- Rated a High Performer on G2 and ranked #1 for satellite help desk software
- Grew to ~$2.6M ARR while remaining fully bootstrapped and debt-free

## Latest updates

- **2024-10** — Reported ~$2.6M ARR, up from $1.5M in 2023, with roughly 12 employees, all self-funded.
- **2023-01** — Continued expansion of ITSM Service Desk features and multi-channel integrations across its four products.

## Links

- Website: https://www.visionhelpdesk.com
- LinkedIn: https://www.linkedin.com/company/vision-helpdesk
- Twitter/X: https://x.com/visionhelpdesk
- YouTube: https://www.youtube.com/channel/UCERLFzdnpyofvVU9vgpDR0Q
- Facebook: https://www.facebook.com/VisionHelpdesk/

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Profile page: https://yespress.io/vision-helpdesk
Published by YesPress — https://yespress.io
Last updated: 2026-08-08