# Vimo

> Vimo combines cloud software, contact center operations, and process redesign for U.S. health and human services agencies. Known for GetInsured state health insurance marketplaces, it expanded through the 2021 acquisition of Change & Innovation Agency and unified both brands under Vimo in September 2026.

- **Founded:** 2005
- **Headquarters:** Mountain View, United States
- **Founders:** Chini Krishnan (Co-Founder and Chief Executive Officer), Shankar Srinivasan (Co-Founder and General Manager)
- **Products:** State-Based Marketplace Platform, Consumer Assistance Center, Enhanced Direct Enrollment, Medicaid Express, SNAP Express
- **Notable:** Nevada selected GetInsured in 2018 and launched its replacement state enrollment platform for the 2020 plan year., Company reported powering more than half of state-based exchange enrollments during 2025 open enrollment., Nevada Health Link interactive virtual agent received a 2024 Silver Stevie award, according to company records.

## Products & services

- **State-Based Marketplace Platform** — Configurable SaaS for ACA plan shopping, eligibility, enrollment, and marketplace administration.
- **Consumer Assistance Center** — Human support through phone and digital channels, with virtual-agent options for routine requests.
- **Enhanced Direct Enrollment** — Infrastructure for carriers and web brokers to support ACA enrollment through their own experiences.
- **Medicaid Express** — Software for Medicaid and CHIP eligibility and enrollment workflows.
- **SNAP Express** — Platform for SNAP application and eligibility workflows.
- **Child Care Exchange** — Connects family applications, eligibility, provider participation, and payments; used in Wyoming ECARES.
- **ClearPath for Child Welfare** — Visibility into child welfare cases, staff capacity, and family progress.
- **Current** — Work management technology for agency operations.
- **Business Process Redesign** — Consulting to identify service bottlenecks and improve agency capacity, developed through C!A.

## Achievements

- Nevada selected GetInsured in 2018 and launched its replacement state enrollment platform for the 2020 plan year.
- Company reported powering more than half of state-based exchange enrollments during 2025 open enrollment.
- Nevada Health Link interactive virtual agent received a 2024 Silver Stevie award, according to company records.
- Wyoming ECARES launched in August 2025, combining child care access and provider administration.

## Latest updates

- **2026-09** — GetInsured and Change & Innovation Agency announced they would operate under the Vimo name.
- **2026-08** — Wyoming DFS published ECARES Phase 2 provider training and help materials.
- **2025-11** — GetInsured reported Illinois migration of coverage for more than 430,000 residents and new Oregon and New Mexico contracts.
- **2025-08** — Vimo announced its Wyoming ECARES child care exchange partnership and marked its twentieth anniversary.

## Links

- Website: https://www.vimo.com/
- LinkedIn: https://www.linkedin.com/company/vimoinc
- Twitter/X: https://x.com/getinsuredtweet
- Facebook: https://www.facebook.com/getinsured

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Profile page: https://yespress.io/vimo
Published by YesPress — https://yespress.io
Last updated: 2026-10-16