# Viiz Communications

> Viiz combines cloud communications, device-data integrations and staffed contact centers for carriers, enterprises and public safety agencies. Its services span emergency monitoring, non-emergency conversational AI, customer care and traditional voice operations.

- **Founded:** 2004
- **Headquarters:** Anniston, United States; Canadian headquarters in Calgary, Canada
- **Founders:** James MacKenzie (Co-founder and Chairman of the Board), John Wilson (Co-founder, Executive Vice-President and CTO)
- **Products:** ViizViital, ViizLiink, Emergency services integrations, Customer care and BPO, Voice-to-Cloud
- **Notable:** Anniston monitoring center received TMA Five Diamond designation in October 2024., Company reports more than 15 acquisitions., Insight reports 60% shorter non-emergency call times in its Viiz case study; measurement scope is not fully specified.

## Products & services

- **ViizViital** — Managed conversational AI for non-emergency PSAP inquiries, with optional live-agent support and Google Cloud infrastructure.
- **ViizLiink** — Live-agent emergency and non-emergency overflow support. TransferAssist provides jurisdiction identification and warm transfers with pay-per-use pricing.
- **Emergency services integrations** — API integration of apps, wearables, home safety and vehicle data with emergency response specialists.
- **Customer care and BPO** — Brand-specific multilingual support, technical assistance, after-hours coverage and healthcare-related coordination.
- **Voice-to-Cloud** — Voice platform replacement, directory assistance, operator services, N11 routing and billing/clearinghouse services.
- **Zenith** — Cloud-network and API integration initiative connecting IoT data with devices, processes and support teams.

## Achievements

- Anniston monitoring center received TMA Five Diamond designation in October 2024.
- Company reports more than 15 acquisitions.
- Insight reports 60% shorter non-emergency call times in its Viiz case study; measurement scope is not fully specified.

## Latest updates

- **2026-04** — Chad Brothers participated in a Google Cloud Next 2026 discussion on conversational AI modernization, reported April 30.
- **2025-07** — Insight published its ViizViital implementation case study on July 31.
- **2025-02** — Viiz announced ViizViital on February 13.

## Links

- Website: https://viiz.com/
- LinkedIn: https://www.linkedin.com/company/viiz/
- Twitter/X: https://twitter.com/viizcom
- Facebook: https://facebook.com/viizco/

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Profile page: https://yespress.io/viiz-communications
Published by YesPress — https://yespress.io
Last updated: 2026-10-25