# Viable

> Viable was an AI-powered analytics platform that turned unstructured customer feedback into plain-language answers. Founded in 2020 in Oakland by brothers Daniel and Jeffrey Erickson, it was among the first companies to build a commercial product on OpenAI's GPT-3, letting product and customer-experience teams ask questions of their support tickets, surveys, reviews and call transcripts and get data-backed insights back in seconds - no SQL, no spreadsheets, no manual tagging. The company raised roughly $9M from investors including Craft Ventures, Javelin Venture Partners and Streamlined Ventures before its site went offline around 2024.

- **Founded:** 2020
- **Headquarters:** Oakland, California, USA
- **Founders:** Daniel Erickson (Co-Founder & CEO), Jeffrey Erickson (Co-Founder & Chief Product Officer)
- **Team size:** ~9 (early stage)
- **Products:** Viable Feedback Analytics, Ask Viable (Q&A interface), Generative Analysis (GPT-4 + proprietary models)
- **Notable:** One of the first companies to ship a commercial product built on OpenAI's GPT-3., Featured by OpenAI as a flagship example of GPT-3 powering next-generation apps., Raised roughly $9M total from Craft Ventures, Javelin Venture Partners and Streamlined Ventures.

## Products & services

- **Viable Feedback Analytics** — AI platform that aggregates, structures and analyzes text-based customer feedback (support tickets, surveys, reviews, call transcripts, internal notes) and answers plain-language questions with data-backed insights.
- **Ask Viable (Q&A interface)** — Plain-language question-and-answer layer - users type a question like 'why are customers unhappy this month?' and receive a written, sourced answer instead of building a query or dashboard.
- **Generative Analysis (GPT-4 + proprietary models)** — Later platform generation combining GPT-4, GPT-3 and roughly nine proprietary models to surface urgent themes, track sentiment and tailor insights to a company's specific objectives.

## Achievements

- One of the first companies to ship a commercial product built on OpenAI's GPT-3.
- Featured by OpenAI as a flagship example of GPT-3 powering next-generation apps.
- Raised roughly $9M total from Craft Ventures, Javelin Venture Partners and Streamlined Ventures.
- Popularized a plain-language 'ask your data anything' interface for qualitative feedback years before it became a standard AI pattern.

## Latest updates

- **2022-05** — Secured $5M in new funding led by Streamlined Ventures, bringing total funding to about $9M.
- **2023** — Positioned itself as a generative-AI qualitative-analysis platform combining GPT-4 with proprietary models.
- **2024** — Third-party AI directories marked Viable's product inactive (around mid-2024); the askviable.com site later went offline, with no official statement on shutdown or acquisition.

## Links

- Website: https://askviable.com
- LinkedIn: https://www.linkedin.com/company/askviable
- Twitter/X: https://x.com/askviable
- Facebook: https://www.facebook.com/askviable/

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Profile page: https://yespress.io/viable
Published by YesPress — https://yespress.io
Last updated: 2026-08-08