# Vertical Communications

> Vertical Communications designs, installs, integrates, and supports business phone, collaboration, and contact-center systems. Its portfolio combines cloud platforms from partners including 8×8 and Mitel with on-premises options, custom workflow integration, and ongoing service for US organizations.

- **Founded:** 2004
- **Headquarters:** Tempe, United States
- **Products:** Cloud unified communications, Contact center solutions, Vertical Summit, Microsoft Teams integration, IP phones and SIP trunks
- **Notable:** Acquisition of Fulton Communications in 2014 added nationwide direct sales and support capabilities., Crest Insurance case study reports about USD 18,000 saved on phone expenses after adopting 8×8 desktop and mobile apps., Padre Dam case study describes a working system on installation day and deployment of all phones within a couple of days.

## Products & services

- **Cloud unified communications** — Partner-based business voice, video, messaging, desktop and mobile applications, with Vertical design, installation, and support.
- **Contact center solutions** — Cloud contact-center systems, multichannel customer engagement, analytics, and integrations with business applications.
- **Vertical Summit** — Small and midsize business communications platform with mobility, flexible phone options, and hospitality features including wake-up calls and room status.
- **Microsoft Teams integration** — Calling, SMS, fax, call recording, CRM, and contact-center integration services for Teams environments.
- **IP phones and SIP trunks** — Business handsets and internet-based voice connectivity.
- **Customer experience consulting** — Assessment of contact-center data, customer journeys, processes, and quality management.
- **AI enhancements** — Partner technologies for agent assistance, sentiment analysis, transcription, and selected customer self-service tasks, including incremental additions to existing systems.
- **On-premises and hybrid communications** — Locally hosted systems and integration for customers needing data control, continuity with existing infrastructure, paging, or alternatives to fully cloud-hosted systems.

## Achievements

- Acquisition of Fulton Communications in 2014 added nationwide direct sales and support capabilities.
- Crest Insurance case study reports about USD 18,000 saved on phone expenses after adopting 8×8 desktop and mobile apps.
- Padre Dam case study describes a working system on installation day and deployment of all phones within a couple of days.
- Announced 2026 Mitel specialization recognition in both healthcare and public sector.

## Latest updates

- **—** — The latest listed company blog announcement reports dual 2026 Mitel specialization recognition in healthcare and public sector.
- **—** — Current solution portfolio includes incremental AI enhancements, Teams integration, cloud, hybrid, and on-premises deployments.

## Links

- Website: https://www.vertical.com/
- LinkedIn: https://www.linkedin.com/company/vertical-communications/
- Twitter/X: https://twitter.com/verticalcomminc
- YouTube: https://www.youtube.com/@verticalpresents
- Facebook: https://www.facebook.com/VerticalCommunications

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Profile page: https://yespress.io/vertical-communications
Published by YesPress — https://yespress.io
Last updated: 2026-10-24