# VertexOne

> VertexOne is a Dallas-based SaaS company that runs the customer-facing side of the utility business - billing, payments, self-service portals, meter data and field crews - for electric, gas and water providers. Its cloud platform handles the customer information system (CIS) plus mobile workforce management, meter data management, digital engagement and EDI, and today reaches roughly 17 million end customers across nearly 200 utilities and energy retailers in North America.

- **Founded:** 1996
- **Headquarters:** Dallas, Texas, United States
- **Team size:** ~710-750 employees
- **Products:** VXcis, VXconnect, VXexchange, VXretail, Mobile Workforce Management (MWM)
- **Notable:** Operates as a 100% SaaS provider to North American utilities, ahead of many incumbents still on on-premise systems., Grew to serve nearly 200 utilities and roughly 17 million end customers., Secured a $131 million financing commitment in January 2025 to refinance debt and fund acquisitions.

## Products & services

- **VXcis** — Cloud-based utility Customer Information System (CIS) handling billing, rates, accounts and collections for electric, gas, water and multi-service utilities.
- **VXconnect** — Modern SaaS customer engagement product launched in 2025 to simplify customer interactions and drive operational agility.
- **VXexchange** — Electronic Data Interchange (EDI) solution for exchanging transactions in deregulated energy markets.
- **VXretail** — Platform for competitive/retail energy suppliers, extending from the EC Infosystems acquisition.
- **Mobile Workforce Management (MWM)** — Scheduling, dispatch and mobile field-crew tools for service orders and meter work.
- **Meter Data Management (MDM)** — Management and validation of meter and smart-meter data feeding billing and analytics.
- **WaterSmart** — Customer engagement, self-service and behavioral analytics platform for water utilities, acquired in 2020.
- **MyMeter** — Digital customer engagement and usage-insight platform from Accelerated Innovations, folded into VertexOne's Digital Suite.

## Achievements

- Operates as a 100% SaaS provider to North American utilities, ahead of many incumbents still on on-premise systems.
- Grew to serve nearly 200 utilities and roughly 17 million end customers.
- Secured a $131 million financing commitment in January 2025 to refinance debt and fund acquisitions.
- Built a full utility customer-experience stack through acquisitions of WaterSmart, EC Infosystems and Accelerated Innovations/MyMeter.
- More than 30 years of utility-industry domain expertise since its 1996 founding.

## Latest updates

- **2025-11** — Realigned its executive team - appointing Keith Ahonen EVP of Operations and Tina Santizo as Chief Client Officer - to unify the long-term customer journey.
- **2025-05** — Launched VXconnect, a modern SaaS customer-engagement product, and announced a partnership with POWWR.
- **2025-01** — Announced a $131 million financing commitment from Runway Growth Capital and BC Partners Credit to refinance debt, fund the Accelerated Innovations acquisition and invest in the platform.
- **2024-12** — Acquired Accelerated Innovations and its MyMeter platform for about $32.5 million, adding digital engagement and analytics.

## Links

- Website: https://vertexone.net
- LinkedIn: https://www.linkedin.com/company/vertex-one
- Twitter/X: https://twitter.com/vertexgroup
- Facebook: https://www.facebook.com/VertexBusinessServices

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Profile page: https://yespress.io/vertexone
Published by YesPress — https://yespress.io
Last updated: 2026-08-13