# Verloop.io

> Verloop.io is a Bengaluru-based conversational AI company founded in 2015 by Gaurav Singh and Piyush Mishra. It grew out of a concierge startup where the founders were automating a 100-person chat team, and turned that into a customer-support automation platform handling over 20 million monthly conversations across banking, fintech, retail and telecom in India and the Middle East. In July 2026 it was acquired by Mukesh Bansal's enterprise AI startup Nurix AI, folding chat automation into Nurix's voice-agent stack at the exact moment rivals like Decagon reached a $4.5 billion valuation.

## Achievements

- Grew from an internal automation tool into a platform handling 20M+ customer conversations a month.
- Serves banking, fintech, retail and telecom customers across India and the Middle East.
- Supports customer conversations across 80+ languages.
- Raised roughly $15M total and reached an estimated $15M ARR before acquisition.
- Acquired by Nurix AI in 2026 to form a combined voice-and-chat automation platform.

## Latest updates

- **2026-07** — Verloop.io acquired by Nurix AI; Gaurav Singh joins Nurix leadership team overseeing product strategy and enterprise go-to-market.
- **2026-02** — Rival Decagon raised $250M Series D, tripling its valuation to $4.5B - a marker of how hot the customer-support-AI category became.

## Links

- Website: https://verloop.io
- LinkedIn: https://www.linkedin.com/company/verloopio
- Twitter/X: https://twitter.com/verloopio
- Instagram: https://www.instagram.com/verloop.io/
- Facebook: https://www.facebook.com/verloop.io/

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Profile page: https://yespress.io/verloop-decade-chat-window-nurix
Published by YesPress — https://yespress.io
Last updated: 2026-08-07