# Verifi

> Verifi is a Visa-owned payment protection company connecting merchants and card issuers to prevent, resolve and contest transaction disputes. Its Order Insight data-sharing service, Cardholder Dispute Resolution Network and Rapid Dispute Resolution help businesses act before a chargeback; managed representment helps defend revenue afterward.

- **Founded:** 2005
- **Headquarters:** Los Angeles, United States
- **Founders:** Matthew Katz (Founder; former CEO)
- **Products:** Order Insight, Cardholder Dispute Resolution Network (CDRN), Rapid Dispute Resolution (RDR), RECOVER / Dispute Representment, Self-Service Chargeback Representment
- **Notable:** Built CDRN in 2007 and Order Insight in 2016, moving intervention earlier in the dispute process., Acquired by Visa on September 12, 2019., A 2025 vendor guide describes an unnamed early CE3.0 adopter with a 0.9% chargeback-to-sales ratio; its 25% fraud-reduction figure is an expectation, not a verified achieved reduction.

## Products & services

- **Order Insight** — Shares enhanced merchant and purchase information with issuers and cardholders through bank digital channels and call centers; Systematic Dispute Deflection uses qualifying evidence under Visa CE3.0. Discussed in 2016, with a formal launch announcement in April 2017.
- **Cardholder Dispute Resolution Network (CDRN)** — Connects participating merchants and issuers across major card brands, giving merchants up to 72 hours to review pre-disputes and initiate a credit.
- **Rapid Dispute Resolution (RDR)** — Uses merchant-defined rules or custom decision logic to automatically resolve eligible Visa pre-disputes by crediting cardholders; rejected cases continue through the dispute process.
- **RECOVER / Dispute Representment** — Managed specialists prepare and submit evidence packages to challenge chargebacks; representment was the original business offering.
- **Self-Service Chargeback Representment** — Web-based case management, evidence guidance, deadline prioritization and analytics launched in March 2019 through Verifi | One. Historical launch, not a claim about current standalone availability.
- **Order Insight Express** — Activation through an ecommerce platform; Verifi lists BigCommerce as an integration option.

## Achievements

- Built CDRN in 2007 and Order Insight in 2016, moving intervention earlier in the dispute process.
- Acquired by Visa on September 12, 2019.
- A 2025 vendor guide describes an unnamed early CE3.0 adopter with a 0.9% chargeback-to-sales ratio; its 25% fraud-reduction figure is an expectation, not a verified achieved reduction.

## Latest updates

- **2026-09** — Authorize.net support documentation, modified September 29, describes its CDRN integration as a pilot for selected merchants.
- **—** — The 2026 Global eCommerce Payments & Fraud Report landing page reports 64% of surveyed merchants seeing increased first-party misuse and an average resolution cost exceeding $80. Publication month not established.
- **—** — Current RESOLVE product material offers an RDR Decision API for merchant-hosted custom decision logic; launch month not established.

## Links

- Website: https://www.verifi.com/
- LinkedIn: https://www.linkedin.com/company/verifi
- Twitter/X: https://twitter.com/verifi
- Instagram: https://www.instagram.com/verifi.inc/
- Facebook: https://www.facebook.com/verifiinc

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Profile page: https://yespress.io/verifi
Published by YesPress — https://yespress.io
Last updated: 2026-10-01