# vCustomer

> Founded in 1999 by Sanjay Kumar, vCustomer built customer care, technical helpdesk and back-office services around offshore delivery and contact center technology. Its international BPO operations were acquired by Mahindra Satyam for $27 million in 2012 and subsequently became part of the Tech Mahindra group.

- **Founded:** 1999
- **Headquarters:** Kirkland, United States
- **Founders:** Sanjay Kumar (Founder and CEO)
- **Products:** Customer care, Technical helpdesk, Sales and marketing outreach, Back-office operations, Customer Interaction Platform
- **Notable:** Cisco documented deployment of IP Contact Center technology in 2001., Reported profitable since 2001 in February 2004 coverage., Reported one quality supervisor per 16 agents in February 2004.

## Products & services

- **Customer care** — Outsourced customer support across voice, email and chat for consumer-facing enterprises.
- **Technical helpdesk** — Hardware and software product support, particularly in consumer technology.
- **Sales and marketing outreach** — Customer outreach services described on the company LinkedIn profile.
- **Back-office operations** — Business process outsourcing beyond customer-facing support; 20% of business reported in May 2004.
- **Customer Interaction Platform** — Company-described cloud platform combining live voice with web, mobile and social channels; historical profile, not a verified current standalone SaaS offering.
- **vCLabs** — In-house technology subsidiary developing products and automation for BPO operations, documented in 2004.

## Achievements

- Cisco documented deployment of IP Contact Center technology in 2001.
- Reported profitable since 2001 in February 2004 coverage.
- Reported one quality supervisor per 16 agents in February 2004.
- International BPO operations acquired for USD 27 million in 2012.

## Latest updates

- **2024-07** — Tech Mahindra disclosed a proposed merger of vCustomer Philippines (Cebu), Inc. into vCustomer Philippines, Inc.; both were wholly owned within the group. This concerns subsidiary entities, not a new acquisition of the original US company.
- **2025-05** — A Philippine government job listing advertised an account analyst role at vCustomer Philippines, Inc.

## Links

- Website: http://www.vcustomer.com/
- LinkedIn: https://www.linkedin.com/company/vcustomer

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Profile page: https://yespress.io/vcustomer
Published by YesPress — https://yespress.io
Last updated: 2026-10-17