# Vail

> Vail Systems builds cloud telephony infrastructure and software for enterprise customer service. Its platform combines network routing, pre-call risk scoring, voice enhancement, conversation analytics, and FreeClimb communications APIs, with managed implementation and technical support.

- **Founded:** 1991
- **Headquarters:** Chicago, United States
- **Founders:** Jim Whiteley (Founder and CEO)
- **Products:** Routing and Call Control (RACC), Risk Scoring and Authentication, Voice Clarity Enhancement, Prosodica, FreeClimb
- **Notable:** Reports more than 12 billion voice minutes processed annually., Advertises 99.999% platform uptime., Reports over 70% automatic call routing in a 250+ location retail deployment.

## Products & services

- **Routing and Call Control (RACC)** — Network-level routing, dynamic IVR, failover, traffic monitoring, and call records through a centralized portal.
- **Risk Scoring and Authentication** — Pre-answer caller risk assessment using historical call events, carrier signals, and explainable scores to inform treatment.
- **Voice Clarity Enhancement** — Real-time speech measurement and selective noise suppression designed to preserve signals used by speech recognition.
- **Prosodica** — Conversation intelligence from Vail’s sister company, including operational analysis, coaching, self-service improvement, and compliance monitoring.
- **FreeClimb** — Voice, SMS/MMS, and phone-number APIs, SDKs, and webhooks for custom communications applications.
- **Professional Services** — Consulting, implementation, pilot validation, monitoring, analytics, and technical account management.

## Achievements

- Reports more than 12 billion voice minutes processed annually.
- Advertises 99.999% platform uptime.
- Reports over 70% automatic call routing in a 250+ location retail deployment.
- Announced FreeClimb Level 1 PCI DSS certification and HIPAA compliance in February 2021.
- Chief Data Scientist Vijay K. Gurbani co-chaired an FCC CSRIC IX working group on AI/ML.

## Latest updates

- **2026-08** — Published an article examining the operational cost of knowledge-based authentication in banking call centers.
- **2026-06** — Published an article explaining why verified caller ID does not by itself establish caller trust.
- **2026-02** — Published an article on verifiable AI and the ability to trace and explain automated decisions.
- **2026-01** — Announced three Built In Best Places to Work 2026 awards on LinkedIn.

## Links

- Website: https://www.vailsys.com/
- LinkedIn: https://www.linkedin.com/company/vail-systems/
- GitHub: https://github.com/vail-systems

---

Profile page: https://yespress.io/vail
Published by YesPress — https://yespress.io
Last updated: 2026-10-25