# UVdesk

> UVdesk is Webkul’s customer-support software business, offering a hosted helpdesk and a self-hosted open-source edition. It combines ticket management, email intake, knowledge bases and automated workflows, with ecommerce integrations that bring order information into support work.

- **Founded:** 2015
- **Headquarters:** Noida, India
- **Founders:** Vipin Sahu (Co-founder of Webkul, UVdesk’s parent company), Vinay Yadav (Co-founder of Webkul, UVdesk’s parent company), Prakash Sahu (Co-founder of Webkul, UVdesk’s parent company)
- **Products:** UVdesk hosted helpdesk, UVdesk Community Edition, Ecommerce and CMS integrations, Knowledgebase, Binaka and Form Builder, UVdesk Flutter Mobile App
- **Notable:** Public open-source helpdesk distributed under OSL-3.0., Company page reports more than 20,000 active customers across over 40 countries; vendor-reported., Public customer examples span ecommerce, education and logistics.

## Products & services

- **UVdesk hosted helpdesk** — Subscription support platform with ticketing, workflow automation, knowledge bases and ecommerce integrations; Pro and Enterprise plans.
- **UVdesk Community Edition** — Self-hosted open-source helpdesk built on Symfony and Backbone.js, licensed under OSL-3.0; includes unlimited agents, email-to-ticket processing and workflows.
- **Ecommerce and CMS integrations** — Connectors and order-fetch apps for platforms including Shopify, Magento, PrestaShop, OpenCart and WooCommerce; availability and pricing depend on edition and module.
- **Knowledgebase, Binaka and Form Builder** — Self-service articles, an embeddable knowledge-base/contact widget, and configurable support forms.
- **UVdesk Flutter Mobile App** — Source-based mobile client for open-source installations, with ticket lists, replies, attachments and status changes; requires configuration and app builds.
- **Installation and customization services** — Paid deployment assistance, custom development and commercial extensions sold through Webkul.

## Achievements

- Public open-source helpdesk distributed under OSL-3.0.
- Company page reports more than 20,000 active customers across over 40 countries; vendor-reported.
- Public customer examples span ecommerce, education and logistics.

## Latest updates

- **2026-08** — Blog listing dates an ecommerce open-source platforms article to August 6; this is editorial activity, not a product release.
- **2025-12** — WordPress.org changelog lists UVdesk plugin version 2.1.2 on December 16.
- **2025-09** — GitHub lists Community Edition v1.1.8, published September 19, as its latest release when checked.
- **2025-06** — UVdesk’s blog dates its Flutter mobile-app guide to June 26; the date is the guide’s publication/update listing, not a verified app launch date.

## Links

- Website: https://www.uvdesk.com/en/
- LinkedIn: https://www.linkedin.com/company/uvdesk/
- Twitter/X: https://twitter.com/uvdesk
- GitHub: https://github.com/uvdesk
- YouTube: https://www.youtube.com/channel/UCKKt4IOC7ynLwhJMP35uFeQ
- Facebook: https://www.facebook.com/uvdesk

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Profile page: https://yespress.io/uvdesk
Published by YesPress — https://yespress.io
Last updated: 2026-10-24