# UserVoice

> UserVoice is a product feedback management and customer intelligence platform that helps software companies collect, prioritize, and act on what their users actually want. Founded in 2008 by Richard White, it aggregates feedback from support tickets, sales calls, NPS surveys, and public feedback portals, then uses AI to surface revenue-weighted insights so product teams build the features that matter. More than 3,500 companies - including Microsoft, Adobe, Intuit, Cisco, and Netflix - have used it to turn scattered customer signals into product decisions. UserVoice was acquired by investment firm Curious in November 2025.

- **Founded:** 2008
- **Headquarters:** San Francisco, California, USA
- **Founders:** Richard White (Founder & CEO (2008-2020), Board Member), Scott Rutherford (Co-founder), Lance Ivy (Co-founder)
- **Team size:** ~36 employees (2024)
- **Products:** Enterprise Feedback Management, Feedback Intelligence Suite, Customer Intelligence Platform, Product Roadmap & Prioritization, Integrations
- **Notable:** Used by 3,500+ companies across 21+ industries, Powers product feedback for Microsoft, Adobe, Intuit, Cisco, and Netflix, Sustained a profitable ~$6.5M business over ~17 years with a lean ~36-person team

## Products & services

- **Enterprise Feedback Management** — Collects, moderates, and organizes customer feedback and feature requests from public portals, internal submissions, and integrations into a single prioritized system.
- **Feedback Intelligence Suite** — AI-augmented qualitative analysis with Topic Detection, Theme Tracking, and Sentiment & Trend Analysis to surface patterns across large volumes of feedback.
- **Customer Intelligence Platform** — Unifies fragmented customer signals from support tickets, NPS surveys, sales calls, and product portals into revenue-weighted insights for product, CS, and revenue teams.
- **Product Roadmap & Prioritization** — Tools to prioritize feature requests, tie them to revenue and accounts, and communicate roadmap decisions back to customers.
- **Integrations** — Connects with Salesforce, Zendesk, Gainsight, Gong, Jira, Azure DevOps, and Slack to pull feedback in and push decisions out.

## Achievements

- Used by 3,500+ companies across 21+ industries
- Powers product feedback for Microsoft, Adobe, Intuit, Cisco, and Netflix
- Sustained a profitable ~$6.5M business over ~17 years with a lean ~36-person team
- Helped define the modern 'voice of the customer' and feedback prioritization category
- Founder Richard White came from Y Combinator's first-ever batch (Kiko)

## Latest updates

- **2025-11** — Acquired by investment firm Curious, becoming its fifth portfolio company; Matt Young continues as CEO. Curious plans to reintroduce self-service pricing and expand AI-driven feedback synthesis.
- **2025-11** — Featured in TechCrunch coverage of investors buying profitable, low-hype 'venture capital zombie' companies.
- **2024** — Repositioned around a Customer Intelligence Platform that produces revenue-weighted insights across support, sales, and product feedback.

## Links

- Website: https://uservoice.com
- LinkedIn: https://www.linkedin.com/company/uservoice
- Twitter/X: https://x.com/uservoiceinc
- YouTube: https://www.youtube.com/@weareuservoice

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Profile page: https://yespress.io/uservoice
Published by YesPress — https://yespress.io
Last updated: 2026-08-08