# UserTesting

> UserTesting is a San Francisco-based software company that runs the Human Insight Platform, a video-first research tool that lets companies watch and hear real people react to their products, prototypes, websites, apps, and ideas. Founded in 2007 by Darrell Benatar and Dave Garr, it built a business around a simple promise: instead of guessing what customers want, teams can see them use something and hear them think out loud, often within hours. The company went public on the NYSE in 2021, was taken private by Thoma Bravo and Sunstone Partners in a roughly $1.3 billion deal in 2022-2023, and merged with UserZoom to become one of the largest players in the experience-research market, serving more than 3,000 organizations.

- **Founded:** 2007
- **Headquarters:** San Francisco, California, USA
- **Founders:** Darrell Benatar (Co-Founder), Dave Garr (Co-Founder)
- **Team size:** 1,001-5,000 employees
- **Products:** Human Insight Platform, UserTesting AI, Contributor / Test-Taker Network, Live Conversation & Interviews, Integrations & Figma Plugin
- **Notable:** Helped define and popularize the modern remote usability-testing category starting in 2007, IPO on the New York Stock Exchange under ticker USER in 2021, Acquired by Thoma Bravo and Sunstone Partners for approximately $1.3 billion

## Products & services

- **Human Insight Platform** — A video-first research platform where companies capture real people's reactions to products, prototypes, websites, apps, concepts, and brands - built around four capabilities: Target (reach the right audience), Gather (run tests and interviews), Analyze (surface insights), and Amplify (share findings across the org).
- **UserTesting AI** — AI features that synthesize large volumes of video, text, and behavioral data to surface themes, patterns, and insights faster, cutting the time it takes to go from raw sessions to a decision.
- **Contributor / Test-Taker Network** — A managed network of vetted participants - both broad consumer segments and hard-to-reach B2B professionals - who opt in to share on-camera feedback, often returning results within hours.
- **Live Conversation & Interviews** — Moderated sessions and live interviews for deeper, guided research alongside unmoderated tests.
- **Integrations & Figma Plugin** — A 50+ tool integration ecosystem plus a Figma plugin and an MCP server that push customer feedback directly into design and AI workflows.

## Achievements

- Helped define and popularize the modern remote usability-testing category starting in 2007
- IPO on the New York Stock Exchange under ticker USER in 2021
- Acquired by Thoma Bravo and Sunstone Partners for approximately $1.3 billion
- Merged with UserZoom to become one of the largest experience-research platforms
- Serves 3,000+ organizations, including many of the world's best-known brands
- Cited in a 2025 Forrester study for a 415% ROI and multimillion-dollar cost savings for customers

## Latest updates

- **2024-09** — Eric Johnson named CEO of UserTesting, taking over from Andy MacMillan.
- **2023-01** — Thoma Bravo and Sunstone Partners complete the acquisition; UserTesting is taken private and combined with UserZoom.
- **2023** — Rollout of UserTesting AI to speed synthesis of video and behavioral feedback.
- **2022-10** — Agreement announced to be acquired for ~$1.3 billion at $7.50 per share.

## Links

- Website: https://www.usertesting.com
- LinkedIn: https://www.linkedin.com/company/usertesting-com
- Twitter/X: https://x.com/usertesting
- Instagram: https://www.instagram.com/usertestingofficial/
- Facebook: https://www.facebook.com/UserTestingcom/

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Profile page: https://yespress.io/usertesting
Published by YesPress — https://yespress.io
Last updated: 2026-08-08