# Usersnap

> Usersnap is an all-in-one customer feedback and bug-reporting platform for digital product teams. Founded in Linz, Austria in 2012, it lets users file annotated screenshots, screen recordings and contextual metadata straight from inside a web app, then layers on surveys, NPS, feature boards and AI-assisted analysis so product managers can close the loop from raw feedback to shipped decision. It counts Canva, Microsoft, LEGO and Red Hat among its users and was acquired by saas.group in September 2023.

- **Founded:** 2012
- **Headquarters:** Linz, Austria
- **Founders:** Josef Trauner (Co-founder & CEO), Klaus-M. Schremser (Co-founder & Head of Growth)
- **Team size:** ~20 employees at acquisition (2023)
- **Products:** Visual Bug Reporting, Micro Surveys & NPS, Feedback Channels & Portal, AI-Assisted Insights, Opportunity Board & Roadmap
- **Notable:** Grew to a profitable multi-million-dollar SaaS (~$2.2M ARR) with a ~20-person team before exiting., Acquired by saas.group in 2023 - the group's 16th acquisition and its first Austrian one., Built a customer base spanning 100+ countries including Canva, Microsoft, LEGO and Red Hat.

## Products & services

- **Visual Bug Reporting** — In-app widget that lets users capture annotated screenshots and screen recordings, automatically enriched with browser, OS and technical metadata for reproducible bug reports.
- **Micro Surveys & NPS** — Targeted in-app surveys and Net Promoter Score campaigns to measure satisfaction and gather structured feedback from specific user segments.
- **Feedback Channels & Portal** — Centralized hub and public feature-request portal that collects feedback from multiple sources into one place.
- **AI-Assisted Insights** — Feedback theme analysis and context enrichment that surfaces patterns and root causes from large volumes of qualitative feedback.
- **Opportunity Board & Roadmap** — Tools to prioritize opportunities, align teams and communicate what is being built via changelog and in-app announcements.
- **Integrations** — 35+ native integrations (Jira, Slack, Trello, GitHub, Azure DevOps, ServiceNow) plus thousands more via Zapier and webhooks.

## Achievements

- Grew to a profitable multi-million-dollar SaaS (~$2.2M ARR) with a ~20-person team before exiting.
- Acquired by saas.group in 2023 - the group's 16th acquisition and its first Austrian one.
- Built a customer base spanning 100+ countries including Canva, Microsoft, LEGO and Red Hat.
- Won EU innovation funding via the European Innovation Council.

## Latest updates

- **2023-09** — Acquired by saas.group; continues as an independent brand within the portfolio.
- **2024-06** — Founders Josef Trauner and Klaus-M. Schremser depart to launch Otterly.AI.
- **2024-01** — Major push into AI: AI-Assisted Insights, feedback theme analysis and Context Enrichment; published a 2024 Product Growth & AI Trend Report.
- **2025-01** — Repositioned homepage around connecting 'user evidence at every step' with a four-phase Connect / Understand / Act / Engage framework.

## Links

- Website: https://usersnap.com
- LinkedIn: https://www.linkedin.com/company/usersnap/
- Twitter/X: https://twitter.com/usersnap
- YouTube: https://www.youtube.com/@Usersnap
- Facebook: https://www.facebook.com/usersnap

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Profile page: https://yespress.io/usersnap
Published by YesPress — https://yespress.io
Last updated: 2026-08-08