# Usersnap

> Usersnap is a customer-feedback platform built around visual, in-context input - screenshots people annotate, screen recordings, micro surveys and feature-request boards. Founded in Linz, Austria around 2012 and acquired by saas.group in 2023, it now serves companies including Microsoft, BBC, Lego and Canva. Positioned as a lighter, faster-to-adopt alternative to enterprise experience-management suites such as InMoment, its bet is that feedback is more useful when it arrives with a picture attached.

## Achievements

- Used by more than 1,300 companies worldwide, including Microsoft, BBC, Lego, Red Hat, Erste Group, Canva and Dynatrace.
- Feedback widget deployed across an estimated 20,000+ websites.
- Reported up to a 215% increase in feature requests collected versus traditional forms.
- G2 recognition for ease of setup and customer support.
- Acquired by saas.group in 2023, joining a portfolio of over 200 staff across 30 countries.

## Latest updates

- **2023-09** — Acquired by saas.group, joining its portfolio of bootstrapped SaaS businesses.
- **2024-01** — Rolled out AI-assisted feedback categorization, sentiment scoring and reply suggestions.
- **2025-05** — Rival InMoment acquired by Press Ganey Forsta, sharpening the enterprise-vs-lightweight contrast Usersnap leans on.

## Links

- Website: https://usersnap.com
- LinkedIn: https://www.linkedin.com/company/usersnap/
- Twitter/X: https://twitter.com/usersnap
- YouTube: https://www.youtube.com/c/Usersnap
- Facebook: https://www.facebook.com/usersnap/

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Profile page: https://yespress.io/usersnap-annotated-screenshot-business
Published by YesPress — https://yespress.io
Last updated: 2026-08-07