# Userlike

> Userlike is a Cologne-based customer messaging platform that lets companies talk to website visitors and customers through live chat and channels like WhatsApp, Facebook Messenger, Instagram, SMS and email from a single inbox. Founded in 2011 by Timoor Taufig and David Voswinkel, it grew from a student side project - funded partly by a 2012 Seedmatch crowdfunding round - into a service used by more than 10,000 companies, including Toyota, Nivea, Hermes and Lindt. Built and hosted in Germany with a strong GDPR and data-privacy stance, Userlike later added an AI Automation Hub for self-service and chatbots. It was acquired by Sweden's Lime Technologies in 2021 and rebranded as Lime Connect in September 2025.

- **Founded:** 2011
- **Headquarters:** Cologne, Germany
- **Founders:** Timoor Taufig (Co-founder & CEO), David Voswinkel (Co-founder & CTO)
- **Team size:** Roughly 60-100 employees (estimate) as part of Lime Technologies.
- **Products:** Website Live Chat, Message Center, AI Automation Hub, WhatsApp & Messaging Channels, Workflows & AI Agents (Connect AI)
- **Notable:** Grew from a student side project to a platform used by 10,000+ companies including Toyota, Nivea and Hermes., Hit its Seedmatch crowdfunding cap in about 3.5 days, backed by roughly 170 investors., Positioned as a leading GDPR-compliant, German-hosted customer messaging platform.

## Products & services

- **Website Live Chat** — A chat widget for websites and apps that supports both real-time and asynchronous conversations, so a chat can be paused and continued later.
- **Message Center** — A shared team inbox that unifies chats from website, WhatsApp, Facebook Messenger, Instagram, SMS and email, with a full conversation archive, filtering and search.
- **AI Automation Hub** — A self-service suite of an AI chatbot, Smart FAQ and Contact Form Suggestions connected to a central, self-learning knowledge base to automate repeat questions.
- **WhatsApp & Messaging Channels** — Official WhatsApp Business integration plus other messenger channels for support and, more recently, WhatsApp marketing campaigns.
- **Workflows & AI Agents (Connect AI)** — Intelligent automations and AI agents that route, answer and resolve customer requests across channels, with the platform claiming automation of a large share of interactions.

## Achievements

- Grew from a student side project to a platform used by 10,000+ companies including Toyota, Nivea and Hermes.
- Hit its Seedmatch crowdfunding cap in about 3.5 days, backed by roughly 170 investors.
- Positioned as a leading GDPR-compliant, German-hosted customer messaging platform.
- Acquired by Lime Technologies for €19.8M in 2021.
- Rebranded to Lime Connect in September 2025 while keeping contracts and product continuity.

## Latest updates

- **2025-09** — Userlike rebranded to Lime Connect, positioning as an AI agent platform for customer communication within the Lime ecosystem.
- **2024** — Expanded AI agent and workflow automation capabilities across chat, email and WhatsApp.
- **2021-04** — Acquired by Sweden's Lime Technologies for €19.8M.

## Links

- Website: https://www.userlike.com
- LinkedIn: https://www.linkedin.com/company/userlike/
- Instagram: https://www.instagram.com/lime.connect/

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Profile page: https://yespress.io/userlike
Published by YesPress — https://yespress.io
Last updated: 2026-08-08