# Userlike vs HelpCrunch

> Userlike and HelpCrunch both sell the little chat bubble in the corner of a website, but they solve different problems. Userlike, built and hosted in Germany, leans on EU data privacy and messaging-app channels like WhatsApp. HelpCrunch, launched by a small team in 2016, bundles chat, email, in-app messaging and a knowledge base into one inbox with transparent per-agent pricing. This is a look at where each one wins.

## Achievements

- Userlike: used by 10,000+ companies, including Toyota, Nivea and Targobank.
- Userlike: EU-hosted, GDPR-compliant by default, with a free tier offering unlimited conversations on one widget.
- HelpCrunch: bundled live chat, email, in-app messaging, chatbot and knowledge base into a single inbox.
- HelpCrunch: transparent per-agent pricing rather than per-contact billing.

## Latest updates

- **2024-01** — Userlike operates as Lime Connect under Lime Technologies, continuing its EU-hosted live chat and AI Automation Hub.
- **2026-01** — HelpCrunch continues per-agent pricing with Basic (~$15), Pro (~$25) and custom Enterprise plans.

## Links

- Website: https://www.userlike.com
- LinkedIn: https://www.linkedin.com/company/userlike

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Published by YesPress — https://yespress.io
Last updated: 2026-08-06