# Userback

> Userback is a Brisbane-founded SaaS platform that helps product teams collect, understand, and act on user feedback in one place. Users click a widget to annotate a screenshot or record their screen, and the report arrives with the technical context - browser, OS, console logs, session replay - already attached, so teams skip the back-and-forth of reproducing what a user saw. More than 20,000 product teams use it to run visual bug reports, in-app surveys, and public idea portals, turning scattered messages into a single queue developers can act on.

- **Founded:** 2014
- **Headquarters:** Brisbane, Australia
- **Founders:** Jon Tobin (Co-founder & CEO), Lee Le (Co-founder & CTO)
- **Team size:** Approximately 20-50 employees
- **Products:** Feedback Widget, Session Replay, User Surveys, Ideas Portal & Public Roadmap, Integrations & Automation
- **Notable:** Grew to 20,000+ product teams as a largely bootstrapped company, Collected 8,000,000+ pieces of feedback on the platform, Raised a US$2M seed round led by Craft Ventures in 2022

## Products & services

- **Feedback Widget** — An embeddable in-app widget and browser extension that lets users submit visual feedback - screenshots with annotations, video and screen recordings - with browser, OS, console logs and session data attached automatically.
- **Session Replay** — Records the user's session leading up to a report so teams can watch exactly what happened instead of trying to reproduce it.
- **User Surveys** — In-app surveys with behavioral targeting to collect structured feedback and gauge sentiment at the right moment.
- **Ideas Portal & Public Roadmap** — A feature-request portal and public roadmap where users vote on ideas and teams share what's shipping.
- **Integrations & Automation** — Two-way integrations with tools like Jira, Trello, Slack, GitHub and Asana so feedback flows into existing developer workflows.
- **AI Assist** — AI features that summarize and triage incoming feedback for product teams.
- **MCP Server** — A Model Context Protocol server that lets AI agents and developer tools such as Claude, ChatGPT and Cursor connect directly to Userback feedback for automated workflows.

## Achievements

- Grew to 20,000+ product teams as a largely bootstrapped company
- Collected 8,000,000+ pieces of feedback on the platform
- Raised a US$2M seed round led by Craft Ventures in 2022
- Maintains 4.8/5 ratings on both G2 and Capterra
- SOC 2 Type II certified and GDPR/CCPA compliant
- Shipped an MCP server bringing feedback into AI developer tools

## Latest updates

- **2025-10** — Refreshed product suite and site, positioning Userback around capture, understand and act - with next-gen widget, session replay, surveys and ideas portal.
- **2025-01** — Launched an MCP Server so AI agents and tools like Claude and Cursor can connect directly to Userback feedback.
- **2024-01** — Reported roughly $1.3M ARR while remaining largely bootstrapped.
- **2022-10** — Raised a US$2M seed round led by Craft Ventures and announced expansion into the US and UK.

## Links

- Website: https://userback.io
- LinkedIn: https://www.linkedin.com/company/userback/
- YouTube: https://www.youtube.com/@userback2788
- Facebook: https://www.facebook.com/userback.io

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Profile page: https://yespress.io/userback
Published by YesPress — https://yespress.io
Last updated: 2026-08-07