# User Interviews

> User Interviews provides participant recruiting and research operations software for product, UX and market research teams. Recruit sources external participants; Research Hub manages a company’s own research panel. Acquired by UserTesting in January 2026, it is now part of the Auros parent brand announced in September 2026.

- **Founded:** 2015
- **Headquarters:** New York, United States
- **Founders:** Basel Fakhoury (Co-founder; CEO listed on company about page), Dennis Meng (Co-founder; CPO listed on company about page), Bob Saris (Co-founder; CTO listed on company about page)
- **Products:** Recruit, Research Hub, AI Insights, Integrations and APIs
- **Notable:** Company about page reports approximately USD 44 million raised., Zendesk case study reports a 25,000-person panel and more than 2.5 hours saved per project., December 2025 retrospective reports recruiting in 33 countries and 7,617 international projects.

## Products & services

- **Recruit** — Recruit external participants with targeting, screener surveys, scheduling and incentive distribution.
- **Research Hub** — Manage owned research panels, participant profiles, segmentation, contact rules, consent and recruitment workflows.
- **AI Insights** — Recordings, transcripts, session breakdowns and tools for organizing and reviewing research observations.
- **Integrations and APIs** — Connect recruitment workflows to testing, surveys, calendars and conferencing tools.

## Achievements

- Company about page reports approximately USD 44 million raised.
- Zendesk case study reports a 25,000-person panel and more than 2.5 hours saved per project.
- December 2025 retrospective reports recruiting in 33 countries and 7,617 international projects.

## Latest updates

- **2025-10** — Published an explanation of AI-assisted participant matching and re-ranking.
- **2025-12** — Year-end retrospective covered AI Insights, global expansion and fraud indicators.
- **2026-01** — Acquired by UserTesting; customer announcement said the product remained directly available.
- **2026-09** — Auros announced as corporate brand and parent to UserTesting and User Interviews, alongside new AI services.

## Links

- Website: https://www.userinterviews.com/
- LinkedIn: https://www.linkedin.com/company/user-interviews/
- Twitter/X: https://twitter.com/userinterviews
- GitHub: https://github.com/user-interviews
- YouTube: https://www.youtube.com/@UserInterviews
- Facebook: https://www.facebook.com/UserInterviewsUX/

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Profile page: https://yespress.io/user-interviews
Published by YesPress — https://yespress.io
Last updated: 2026-10-04