# Upland Software

> Upland Software (Nasdaq: UPLD) is an Austin-based enterprise cloud software company that positions itself as the intelligence layer for the agentic enterprise, turning the knowledge, content, and data organizations already own into governed, trusted material that AI and human teams can actually use. Built through roughly 30 acquisitions since 2010, Upland runs a family of 20-plus products - anchored by AI-powered knowledge management tools like Panviva, RightAnswers, and BA Insight - spanning contact center and customer service, content lifecycle automation, sales productivity, audience engagement, and IT and supply chain management. More than 1,100 enterprise customers and over a million users rely on the suite to make front-line work simpler and to give AI a reliable source of truth.

- **Founded:** 2010
- **Headquarters:** Austin, Texas, USA
- **Founders:** John T. "Jack" McDonald (Founder & Chairman (CEO 2010-2026))
- **Team size:** ~760-1,000 employees globally
- **Products:** Panviva, RightAnswers, BA Insight, InGenius, Adestra
- **Notable:** Completed roughly 30 software acquisitions since 2010, one of the most active roll-ups in enterprise SaaS, IPO on Nasdaq in 2014 under ticker UPLD, Serves 1,100+ enterprise customers and 1M+ users

## Products & services

- **Panviva** — AI-powered knowledge management that orchestrates knowledge into a single source of truth with step-by-step process guidance and compliance controls, used heavily in contact centers.
- **RightAnswers** — Enterprise knowledge management for IT service management and customer service, centralizing answers across support channels.
- **BA Insight** — AI enablement and enterprise search platform (SmartHub, ConnectivityHub, AutoClassifier, connectors) delivering connected, contextual search experiences.
- **InGenius** — Computer telephony integration (CTI) that connects phone systems to CRMs for contact center agents.
- **Adestra** — Email marketing and automation platform for audience engagement.
- **Mobile Commons** — Enterprise SMS and mobile messaging for large-scale audience engagement.
- **Altify** — Sales productivity and account-based revenue software for opportunity and relationship management.
- **Cimpl / ComSci** — Technology expense management and IT financial management (technology business management) tools.
- **Intelligent Capture (AccuRoute)** — Document capture, fax, and content workflow automation for regulated industries.

## Achievements

- Completed roughly 30 software acquisitions since 2010, one of the most active roll-ups in enterprise SaaS
- IPO on Nasdaq in 2014 under ticker UPLD
- Serves 1,100+ enterprise customers and 1M+ users
- Earned 43 badges in G2's Summer 2026 market reports across knowledge management categories
- Largest acquisition to date: RO Innovation for roughly $125M in 2018
- Repositioned the portfolio around AI-powered knowledge and content management as the 'intelligence layer for the agentic enterprise'

## Latest updates

- **2026-05** — Sean Nathaniel became CEO effective May 1, 2026, returning to Upland after leading DryvIQ; founder Jack McDonald continues as chairman.
- **2026-05** — Reported Q1 2026 revenue of $48.7M and Adjusted EBITDA of $12.7M (26% margin); added 107 new customers, including 7 major accounts.
- **2026-05** — Earned over 40 badges in G2's Spring 2026 reports; 43 badges in Summer 2026 reports for Panviva and RightAnswers.
- **2026-02** — Announced Sean Nathaniel as incoming CEO, positioning Upland as the intelligence layer for the agentic enterprise.

## Links

- Website: https://uplandsoftware.com
- LinkedIn: https://www.linkedin.com/company/upland-software/
- Twitter/X: https://twitter.com/UplandSoftware
- YouTube: https://www.youtube.com/user/UplandSoftware
- Facebook: https://www.facebook.com/UplandSoftware/

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Profile page: https://yespress.io/upland-software
Published by YesPress — https://yespress.io
Last updated: 2026-08-08