# UpdateAI

> UpdateAI is a conversational intelligence platform built for post-sales teams - the Customer Success Managers, account managers and revenue leaders who live on back-to-back customer calls. Its AI meeting assistant joins Zoom, Microsoft Teams and Google Meet calls, transcribes them, and turns the conversation into Smart Meeting Summaries, action items, follow-up emails and risk signals that sync to Slack and Salesforce. The goal is to close the 'customer intelligence gap' - the knowledge that normally evaporates the moment a call ends - so teams can prevent churn, grow accounts and build institutional memory. Founded by Josh Schachter around 2020 and headquartered in Los Angeles, UpdateAI was acquired by customer success pioneer Gainsight in July 2025, where its technology became the foundation for Gainsight's agentic AI platform, Atlas.

- **Founded:** 2020
- **Headquarters:** Los Angeles, California, USA
- **Founders:** Josh Schachter (Founder & CEO (later SVP & GM of Atlas at Gainsight)), Richard Ferraris (Co-founder / Engineering Lead), Sergey Kondratiuk (Co-founder / Head of Data Science)
- **Team size:** 11-50 employees
- **Products:** AI Meeting Assistant / Notetaker, Smart Meeting Summaries, Action Items & Follow-ups, Customer Intelligence & Risk Signals, Unchurned Podcast
- **Notable:** Acquired by Gainsight in July 2025, with its technology becoming the foundation of Gainsight's Atlas agentic AI platform., Raised roughly $4M total, including a $2.3M seed round led by IdealabX with Zoom Ventures and a16z's scout fund., Built one of the first ChatGPT-powered products for Customer Success after ChatGPT's launch.

## Products & services

- **AI Meeting Assistant / Notetaker** — A bot that joins Zoom, Microsoft Teams and Google Meet calls, records and transcribes them, so reps can stay present in the conversation while UpdateAI captures everything.
- **Smart Meeting Summaries** — ChatGPT-powered recaps that condense a customer call into concise notes, decisions and next steps, delivered instantly via email and Slack.
- **Action Items & Follow-ups** — Automatic detection of follow-ups and next steps, with auto-drafted follow-up emails and note-sharing into systems like Salesforce.
- **Customer Intelligence & Risk Signals** — Aggregates insight across conversations to surface churn risk, product feedback and account signals for CS and revenue leaders.
- **Unchurned Podcast** — The company-run podcast for Customer Success professionals, featuring CS leaders and operators; acquired by Gainsight alongside the product.

## Achievements

- Acquired by Gainsight in July 2025, with its technology becoming the foundation of Gainsight's Atlas agentic AI platform.
- Raised roughly $4M total, including a $2.3M seed round led by IdealabX with Zoom Ventures and a16z's scout fund.
- Built one of the first ChatGPT-powered products for Customer Success after ChatGPT's launch.
- Grew Unchurned into a widely followed podcast for the Customer Success community, also acquired by Gainsight.
- Became the inaugural investment of CS Angel, a syndicate of prominent Customer Success leaders.

## Latest updates

- **2025-07** — Gainsight acquires UpdateAI (announced July 21, 2025) to accelerate its Atlas AI agents; founder Josh Schachter becomes SVP & GM of Atlas.
- **2025-07** — Gainsight also acquires UpdateAI's Unchurned podcast as part of the deal.
- **2023-05** — Closes $2.3M seed round led by IdealabX with Stage Venture Partners, Zoom Ventures, a16z's scout fund and Howard Morgan.

## Links

- Website: https://update.ai
- LinkedIn: https://www.linkedin.com/company/update-ai
- Twitter/X: https://twitter.com/update_ai

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Profile page: https://yespress.io/updateai
Published by YesPress — https://yespress.io
Last updated: 2026-08-08