# UpdateAI

> UpdateAI is an AI meeting assistant built for post-sales and customer success teams. Founded by Josh Schachter and incubated at Bill Gross's Idealab, it turned Zoom calls into structured recaps, stakeholder profiles and cross-account churn signals, integrating with Salesforce and HubSpot. After raising about $4M and building a devoted CSM following, it was acquired by Gainsight in July 2025, with Schachter becoming SVP and GM of Gainsight's Atlas AI platform.

## Achievements

- Built a customer success-first meeting assistant that CSMs adopted for churn and expansion signals, not just note-taking
- Raised roughly $4M in total financing with backing from Idealab, Zoom Ventures and an a16z scout fund
- Grew the [Un]churned podcast to 156 episodes, one of the most-listened shows in customer success
- Acquired by Gainsight in July 2025 to anchor its agentic Atlas AI platform

## Latest updates

- **2025-07** — Gainsight acquires UpdateAI; founder Josh Schachter becomes SVP and GM of Atlas, Gainsight's agentic AI platform.

## Links

- Website: https://update.ai/
- LinkedIn: https://www.linkedin.com/in/jschachter/

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Profile page: https://yespress.io/updateai-beat-gong-gainsight-bought-it
Published by YesPress — https://yespress.io
Last updated: 2026-08-07